IT Support Specialist – Help Desk and Troubleshooting

Requirements

• You must be a U.S. citizen or a U.S. permanent resident (current Green Card holder).
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Over 3 years of experience in IT support or systems administration.
• Proficiency with Microsoft 365, Windows OS, and standard office software.
• Experience with Active Directory, networking fundamentals, and backup solutions.
• Strong troubleshooting abilities and a customer service focus.
• Excellent problem-solving skills, with the capacity to swiftly diagnose and resolve technical issues.
• Clear and articulate communicator, able to convey technical concepts to non-technical team members.
• Proven ability to work collaboratively with internal teams and external service providers.
• A proactive mindset to anticipate IT needs and propose process or system enhancements.
• Exceptional organizational skills, capable of managing multiple tickets and projects at once.

• Provide first-line support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Manage helpdesk tickets and ensure timely issue resolution.
• Onboard and offboard employees, handling hardware setup, software access, and account provisioning.
• Train team members on basic IT tools, best practices, and security awareness.
• Administer user accounts, permissions, and group policies in Microsoft 365, Active Directory, and other essential systems.
• Monitor and maintain the company’s network, servers, and cloud-based applications.
• Ensure reliable backup and recovery processes are in place.
• Serve as the primary liaison with the Managed Services Provider for escalated support, cybersecurity, and system upgrades.
• Coordinate hardware and software purchases and manage vendor relationships.
• Support IT project implementation, including ERP upgrades, cloud migrations, and deployment of CAD/engineering software.
• Monitor antivirus, patch management, and endpoint security solutions.
• Collaborate with the MSP to maintain compliance with industry and customer requirements.
• Assist in disaster recovery and business continuity planning.
• Keep an inventory of IT assets (laptops, servers, software licenses) and oversee their lifecycle management (procurement, deployment, retirement).

At Uni-Systems Engineering, we pride ourselves on being a leading provider of custom mechanization for iconic structures and attractions, creating unforgettable experiences. We collaborate with engineers, architects, and construction managers to minimize risks and deliver reliable, functionally integrated structures. Our dedicated team of mechanical, structural, and electrical engineers tackles unique and complex engineering challenges across various industries, including Aerospace, Entertainment, Stadiums, Telescope Observatories, and Custom Cranes.

We offer a competitive salary ranging from $75,000 to $123,000 annually, along with a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance. We also provide a 401(k) plan with above-market company matching, generous Paid Time Off (PTO), and a collaborative culture built on integrity, respect, innovation, and value. If you are passionate about resolving intricate challenges and developing innovative solutions, we invite you to apply for this exciting opportunity at Uni-Systems Engineering!