Training Quality System Specialist – Workflow Automation and Training Systems

Job Overview

We anticipate the application window for this opening will close on – 23 Dec 2025.

Act boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results…the right way. That’s the Medtronic Mindset — our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives.

Join Medtronic’s Global Quality Training team and help shape how the company manages global training operations. In this role, you’ll lead the evolution of Ask Training, our Service Now-based platform for training requests and explore next-generation solutions that improve efficiency, compliance, and user experience across the enterprise.

• Serve as business representative for Ask Training, overseeing configuration, documentation, and workflow accuracy to meet the business need
• Partner with IT to manage three scheduled system releases, including user acceptance testing
• Analyze system usage to identify and implement automation or process improvements
• Research and recommend future workflow or ticketing platform options to support scalability and integration
• Design and test automation using Service Now Flow Designer, Power Automate, or similar tools
• Collaborate with system leads for Cornerstone learning management system (CSOD) and GTAT to maintain process consistency

• Requires a bachelor’s degree and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

• Experience with Service Now or similar workflow/ticketing systems
• Proven ability to design and implement automation solutions
• Strong analytical, documentation, and communication skills
• Ability to work effectively with IT and business partners in a global organization
• Familiarity with Medtronic’s Ask Training application
• Experience leading or supporting a system migration or platform evaluation
• Hands‑on experience with learning administration in a regulated environment, preferably CSOD
• Knowledge of AI‑enabled workflow tools or low‑code automation
• Understanding of validation and change control for regulated systems
• Exposure to Lean, Six Sigma, or continuous improvement practices

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles:
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co‑workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Medtronic offers a competitive Salary and flexible Benefits Package
Salary ranges for U.S (excl. PR) locations (USD):$72,800.00 - $. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.

Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). Further details are available at the Medtronic benefits and compensation plans.

We lead global healthcare technology and boldly…