IT Hardware Technician

About GOPHERMODS (sister company to THE CONNECTED OFFICE)

Gophermods is a Minnesota-based tech repair company specializing in providing device repair and IT solutions for schools and businesses. Since 2010, we’ve been a collaborative and high-performing team committed to honest service, quality repairs, and creating great experiences for both customers and employees alike..

Pay: $16–$21 per hour (experience‑based) + performance bonuses

Job Type: Full time and Part time

Schedule: Monday–Friday, Day shift, No nights, No weekends

Work Location: New Brighton, Minneapolis

Launch your career in tech with a hands‑on IT technician role at Gophermods! If you’re a beginner IT technician or IT career starter looking for paid training, this entry level IT job is for you to gain hardware repair technician experience. You’ll learn diagnostics, troubleshooting, screen replacement, battery replacement, component replacement, and full laptop/desktop repair workflows across Apple (Mac Book and iPad), Chromebook, Windows laptop and Microsoft Surface, and desktop repair.

Gophermods is a Minnesota IT solutions company delivering IT, computer, and electronics services across the Twin Cities. We specialize in managed IT services for schools, business IT support, white glove provisioning, device configuration, device deployment, IT logistics, and IT asset management—with a strong foundation in device repair that started in the retail space.

Areas that we service:

Minnesota / Twin Cities—Minneapolis, Saint Paul, Bloomington, Richfield, Edina, Roseville, Eagan.

• Repair & Refurbish:
  
  Diagnose, troubleshoot, and repair Chromebooks, Mac Books, Windows laptops, iPads, tablets, and desktops. Perform screen, battery, and component replacements, as well as full device refurbishments.
• Education & Business Projects:
  
  Support K–12 districts and business clients with device repair, device fleet management, and large‑scale deployments.
• Provision & Deploy:
  
  Configure, image, and deploy devices with white‑glove care and enterprise‑level precision for managed device services.
• Logistics& Asset Care:
  Assist with IT logistics, parts handling, and asset management. Maintain accurate documentation, ticketing, and invoicing in company systems.
• Teamwork & Efficiency:
  Keep a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs.

• Paid IT training with hands‑on computer technician training from day one—learn how to learn IT and learn computer repair the right way.
• Company‑paid CompTIA certification pathway for the CompTIA Trifecta
• Clear IT pathway with IT skills development: grow from electronics and hardware technician to senior roles which include Team Lead and Education Operations Manager.

• Pay:$16–$21/hr+ commissions +performance bonuses + annual salary increases.
• Time Off:2 weeks paid PTO + option for 2 additional weeks unpaid; major holidays off.
• Health:
  
  Medical, dental, vision (50% employer‑paid).
• 401(k):4% company match.
• Disability:
  
  Short‑ and long‑term coverage included.

• Want a hands‑on job in a collaborative team environment with a people‑first culture and real growth opportunities.
• Communicate clearly, stay organized, and can lift up to 35 lbs.
• Are excited about a tech job that blends computer services and electronics services for the community.

Quick phone screen, then a couple of on‑site meetings to see the workspace and meet the team.

• Work within a company with a solid track record of success
• Join a well known brand within IT Services
• Attractive salary & benefits