Senior AI Solution Engineer

We anticipate the application window for this opening will close on - 5 Dec 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.#
** A Day in the Life
** At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

As part of our HR Digital and AI Transformation, the HR organization is advancing a bold, future-focused strategy to build a digital-first operating model that redefines how HR delivers value. Our vision is to harness the power of AI—particularly Agentic AI platforms—to create frictionless, personalized employee experiences, unlock innovation, and drive operational excellence. As a senior AI solution engineer, you will help drive intelligent automation across the employee lifecycle.

This role focuses on building scalable, AI-powered HR solutions using platforms such as Moveworks, Service Now, Workday, Snowflake, Databricks and UiPath while leveraging advanced LLMs to enhance employee experience and operational efficiency.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Responsibilities may include the following and other duties may be assigned.
** AI & Automation Engineering
*** Design and implement intelligent HR workflows and virtual agents using Moveworks, Service Now Virtual Agent, and Workday Extend.
* Develop and optimize conversational AI experiences LLMs for HR use cases (e.g., policy Q&A, case resolution, onboarding support).
* Apply prompt engineering and fine-tuning techniques to improve model performance and contextual relevance.
** Platform Configuration & Customization
*** Configure workflows, business rules, and data models in Service Now, Workday and other HR systems and applications
* Integrate agentic platforms with core HRIS systems (e.g., Workday, Success Factors) and third-party tools via REST APIs, webhooks, and middleware.
* Collaborate with platform architects to ensure scalable and secure solution design.
** Monitoring & Optimization
*** Analyze usage of metrics, resolution rates, and feedback to continuously improve automation logic and user experience.
* Implement A/B testing and performance tuning for virtual agents and RPA bots.
* Continuously improve automation logic, NLP accuracy, and user experience based on analytics and feedback.
** Collaboration & Agile Delivery
*** Work closely with HR product owners, business analysts, architects and IT teams in an agile environment.
* Participate in sprint planning, backlog grooming, and solution demos.
** Required Technical

Skills:

**
* ** Agentic Platforms:
** Move works Studio, Service Now Virtual Agent Designer, Workday Extend
* ** LLMs & NLP:
** prompt engineering, embeddings, vector search
* ** RPA Tools:
** UiPath Studio, Orchestrator, Automation Hub
* ** Programming

Languages:

** Python, Power Shell (for automation scripting), JavaScript
* ** Integration & APIs:
** APIs, JSON, OAuth, Postman, YAML
*
* Minimum Requirements:

*** Bachelor’s degree plus 4+ years of experience in AI solution development, automation engineering, or platform configuration (or 2+ years with an advanced degree).
* Hands-on experience with at least one agentic platform and one RPA tool.
** Nice to Have:
*** Bachelor’s degree in computer science, Information Systems, or related field.
* Experience with Workday Studio or Service Now Flow Designer.
* Exposure to enterprise-grade LLMs and vector databases.
* Knowledge of HR compliance, data privacy, and security standards.
* Continuous learner with a passion for exploring new technologies and process optimization methodologies
* Data &…