Technical Account Manager – UnitedHealth Group

About the job

Technical Account Manager – Remote – Minneapolis, MN or Eden Prairie, MN

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence — and questions into answers.

If you’re looking for a dynamic, fulfilling career with flexibility and a world‑class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

The Technical Account Manager (TAM) is part of the United Health Group (UHG) account sales team and jointly owns responsibility with the sales team to grow the business. The TAM serves as the primary technical liaison between United Health Group and internal SAS teams and is responsible for maximizing UHG’s success with SAS software. This role is critical for ensuring technical alignment across UHG’s diverse business units and for supporting strategic initiatives such as platform modernization, AI enablement, and cloud migration.

The TAM advises both client and sales teams on technical matters to drive revenue, increase profit margin, and ensure the highest levels of client satisfaction. Knowledgeable on the healthcare industry, data management, analytics, security and compliance, and cloud technology. Showcases ability to align customer challenges and user needs to solutions and advise project teams throughout ongoing service engagements.

• Serve as the primary technical contact between the Account Executives, Systems Engineers, and other services available on all sales activity.
• Establish and build broad relationships with customer, identify strategic opportunities, bringing the necessary domain and SAS expertise to assist with the development of new sales initiatives as well as existing SAS implementations.
• Leverage knowledge of domain, industry, and SAS solutions to increase SAS’s credibility primarily in sales situations.
• Establish and maintain a strategic partnership with the client.
• Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals. Refer to GCF and include if security is listed.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

• Strong familiarity with United Health Group’s internal dynamics and priorities via either working directly with or for the organization.
• Minimum of 10 years of experience in technical account management, solution delivery, or technical presales experience.
• Strong understanding of healthcare IT environments including cloud infrastructure, data management, analytics, and compliance.
• Knowledge of sales cycle and how to progress opportunities.
• Experience leading cloud transformations, including a strong understanding of enterprise architecture, governance, and cloud infrastructure.
• Travel as needed up to 25%.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

• Building Customer Loyalty — Meet and exceed internal or external customer expectations while cultivating relationships that secure commitment and trust.
• Sales Persuasion — Gain prospect or customer commitment to a product, service or idea by using effective influence strategies.
• Influencing — Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
• Preference for proven experience and expertise with SAS software.

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include:
• PPO with low annual deductible and copays.
• HDHP combined with a health savings account with a contribution from SAS (no access to on‑site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry‑leading 401k plan.
• Tuitio…