Oracle Cloud ERP L1 Support Analysts; Finance & SCM

Role:
Oracle Cloud ERP L1 Support Analysts (Finance & SCM)

Location:
Minneapolis, MN, USA, 55402 (5 Days Onsite)

Duration: 12 months

Only W2

We have 2 Opening

Primary Skill Required for the Role:
Oracle Cloud Finance

Level Required for Primary Skill:
Intermediate (3-5 years experience)

• L1 Support Analyst Oracle Cloud ERP Finance and SCM First level technical and functional support for local business users of Oracle Cloud ERP.
• Triage incidents, perform basic fixes and workarounds, manage user requests, and escalate complex issues to the centralised L2 team.
• Serve as the primary point of contact for local end users (incident intake via phone/email/ITSM).
• Triage and resolve level 1 incidents and service requests. Reproduce issues, collect logs/screenshots/config details, and perform initial troubleshooting for integration-related failures.
• Apply documented workarounds and standard operating procedures; update knowledge base with local-specific notes.
• Coordinate timely escalations to centralised L2 for complex functional, technical or integration issues.
• Track incident status, communicate updates to stakeholders, and close tickets in ITSM with appropriate notes.
• Assist with user onboarding, role provisioning requests and basic training for new/changed features.
• Participate in regular calls with central L2 and share trends/recurring issues for continuous improvement.

• Hands on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM – specify modules used locally).
• understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware used).
• Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artefacts.
• Familiarity with SQL for simple queries and data checks (or ability to work with DB/BI team). Experience with ITSM tools (Service Now/Jira/Remedy) and standard incident management workflows.
• Knowledge of role based access control and user provisioning processes in Oracle Cloud.
• ITIL Foundation preferred;
• Oracle Cloud certifications or vendor training a plus.
• Soft skills & behaviours Strong customer service orientation; clear, calm communicator with business users.
• Good problem solving