Samsung Repair Technician

Samsung Repair Technician at 2020 Companies

Work Location: Samsung Experience Store 8006 - Bloomington, MN 55425

Job Type: Regular

2020 Companies has an immediate full-time Samsung Repair Technician role at a prominent shopping location in New York City. We are seeking a highly skilled and technically focused individual with a proven ability to deliver expert device repair services and technical support. Your mission: perform accurate diagnostics and repairs to ensure a seamless service journey, all while contributing to a professional, high-energy environment.

This role is ideal for an individual with a passion for hands‑on problem‑solving, meticulous attention to detail, and a commitment to technical excellence in a fast‑paced, technology‑forward environment.

Imagine a day when you skillfully repair devices, provide insightful technical support, and delight customers with a fully functional device. We’re looking for someone with a spark who drives not just to meet expectations but to obliterate them. If you’re ready to embrace a role where your technical expertise and passion for problem‑solving are celebrated, join us and let’s create something extraordinary together.

Pay: Hourly pay of $22.00

Schedule: Full-time, with weekend hours

• Competitive Compensation
• Weekly Pay!
• On-demand pay options through Daily Pay
• Comprehensive health, dental, and vision benefits
• 401(k) program with company matching
• Paid time off and holidays
• Scholarship opportunities for employees and families
• Employee Assistance Program
• Leadership Development Program

• Timely Tech Support & Device Repair:
  Perform accurate diagnostics, troubleshooting, and repair of a wide range of Samsung devices (e.g., smartphones, tablets, wearables) in accordance with established guidelines and quality standards. Ensure timely completion of all service requests.
• Customer Care Journey:
  Support the full customer journey as required by the Samsung Care business. This includes Front of House (FOH) and Back of House (BOH) Care responsibilities.
• Maintain Expert Product Knowledge:
  Continuously develop and maintain expert knowledge of Samsung products, services, and advanced repair procedures.
• Adherence to Operational Procedures:
  Follow all established parts inventory processes to ensure accurate tracking of components used for repairs and contribute to efficient stock levels. Adhere to all operational KPIs and best practices.
• Problem Solving & Innovation:
  Utilize an innovative mindset to find creative solutions for complex technical issues.
• Professional Interaction:
  Always maintain a professional and high-energy attitude, ensuring positive interactions with fellow employees and providing clear, concise updates to customers on the status of their repair.
• Support Store Initiatives:
  Participate in store launches and broader company initiatives as needed, contributing to the overall success of the Samsung Tech and Repair Support center.

• Technical Repair
  
  Experience:
  
  3+ years of hands‑on experience in device repair and technical troubleshooting within a fast‑paced, tech‑forward retail service environment.
• Problem Solver: A natural problem‑solver with strong analytical skills to diagnose issues and implement effective repair solutions.
• Product Acumen:
  The ability to quickly acquire and maintain a high level of technical knowledge regarding Samsung products and their components.
• Situational Adaptability:
  Highly adaptable with strong attention to detail and a passion for teamwork. Ability to multitask in a dynamic environment.
• Communication
  
  Skills:
  
  Excellent communication skills to clearly and concisely provide updates on repair status and technical information to customers and colleagues.
• Commitment to Quality:
  Strong dedication to achieving high‑quality repair work and meeting operational KPIs.

• Proficiency in cloud‑based computer systems and diagnostic tools
• Ability to work retail service and weekend hours frequently

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are…