Deployment Technician

Genesis
10 is currently seeking a Deployment Technician for a 6-9-month contract role with our client in the Twin Cities metro area, MN. This role will be 100% onsite in Richfield, MN.

Compensation: $20.00 - $22.00 per hour, depending on skill and experience level.

The Client is looking for a hands‑on, self‑motivated IT technician to join our team at the Client. This role will support our end users by deploying new hardware, assisting with Windows 11 migrations, and helping us execute IT projects across our metro‑area locations.

The right candidate enjoys working independently, solving problems on the fly, and getting devices into the hands of users with minimal disruption. This is a great opportunity for someone early in their IT career who's looking to gain enterprise‑level experience.

• Imaging and deploying laptops and desktops using SCCM.
• Installing and configuring software, including reinstallation of licensed applications on replacement devices.
• Supporting Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch.
• Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs.
• Assisting customers in navigating the basics of Windows 11, SharePoint, Teams, and how to use our self‑service tools in Service Now.
• Updating asset records in Service Now and helping to retire old equipment from our systems.
• Following documented processes and offering suggestions when you see room for improvement.
• Supporting Operational and Capital project rollouts and refresh efforts across all client locations.
• Installing large format displays, headless computer systems, or automation systems in Airline or passenger‑facing environments.
• Partnering with the IT team, Airside, Landside, and Public Safety departments to deploy standard hardware configurations for Operating or Capital efforts.
• Other duties as required by the Supervisor, Project Leader, or Senior Client Services Analyst.

• Customer Focus - Building strong customer relationships and delivering customer‑centric solutions.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Communicates Effectively - Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Self‑Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

• 1-3 years of experience in IT support, hardware deployment, or a related role.
• Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word).
• Experience with Service Now or other ITSM tools for asset tracking and updates.
• Able to work independently and manage your time across multiple sites.
• Strong communication skills—you'll be working directly with end users.
• Valid driver's license and reliable transportation to travel between client facilities.
• Ability to lift 25-50 lbs. on occasion.
• Sitting and standing for long periods of time.
• Ability to work in dusty and dimly lit spaces for hours at a time.

• Experience with Windows 11 migration or refresh projects.
• Familiarity with Bright Sign, media players, or headless computer upgrades.
• Exposure to airport systems or working in a regulated…