Learning Operations Professional

Job Overview

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

The Learning and Performance Support Analyst is responsible for ensuring the seamless delivery and management of digital learning experiences through effective administration of the Learning Management System (LMS) and Learning Experience Platform (LXP). This role supports the learning ecosystem by testing and uploading courses, building curricula, managing assignments, and maintaining data integrity. The Analyst plays a key role in operational excellence, learner experience, and alignment with organizational learning strategies.

• Course & Content Management
  • Test and troubleshoot eLearning modules and digital content to ensure functionality and compatibility across platforms.
  • Upload and configure learning content in the LMS, ensuring accurate metadata, version control, and learner accessibility.
• Curriculum & Assignment Administration
  • Build and maintain structured learning paths, curricula, journeys, and channels aligned with business needs and learning objectives.
  • Create and manage course assignments and assignment groups to support compliance and development initiatives.
• Stakeholder Collaboration
  • Partner with learning consultants, instructional designers, facilitators, and program managers to ensure timely and accurate deployment of learning programs.
  • Provide guidance and support to end users and stakeholders on LMS and LXP functionality and best practices in order to meet program and business needs.
• Continuous Improvement
  • Identify opportunities to streamline processes and improve the learner experience through automation and innovation.
  • Identify issues or enhancement opportunities in the learning platforms and communicate through appropriate channels.
• Compliance & Governance
  • Follow all related procedures, controls and workflow.
  • Keep information updated regarding cases and assignments in required spreadsheets, cases and other documentation.
  • Support audits and data requests with accurate and timely documentation.

• Experience managing content and users within a Learning Management System (e.g., Workday Learning, Cornerstone, Success Factors)
• Strong technical troubleshooting and problem‑solving skills
• Familiarity with SCORM, xAPI, and other eLearning standards
• Experience with Service Now or other similar ticketing system
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Excellent attention to detail and organizational skills
• Strong communication and collaboration abilities
• Proficiency in Microsoft Excel and reporting tools
• Experience working in a corporate or enterprise learning environment

• Health Care (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. If you need accommodations during any portion of the application or hiring process, please refer to our disability accommodations page.