Senior IT Solution Lead

Minneapolis, Minnesota, 55401, United States of America
Denver, Colorado, 80205

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

The Senior IT Solution Lead is responsible for leading work within or across end-to-end solution lifecycle. They provide IT expertise, vision, and work direction to achieve strategic initiatives, customer and operational needs, portfolio health and business outcomes. They provide in-depth knowledge of the business needs, processes, and corresponding solutions. They provide technical leadership and coordination cross-organizationally to ensure solutions align with architecture and IT strategy.

They are a key contact to business, customer and stakeholder groups for their respective domain, helping ensure business needs and corresponding value and risk are well represented.

• Relationship Management:
  Partner with business areas, customers and other stakeholders to understand needs and opportunities. Establish and maintain collaborative partnership with internal partners. Provide coaching and work direction to less experienced team members.
• Solution Delivery:
  Lead efforts in end-to-end solution lifecycle from strategic planning, through demand management, delivery lifecycle activities, and operation. Ensure solutions drive great user experience and operational performance. Drive speed to deployments and continuous delivery to meet changing customer and stakeholder needs.
• Strategy & Planning:
  Lead efforts to understand operational health, customer satisfaction, and total cost of operation and build awareness of opportunities and risks. Represent business partners/stakeholders in strategic planning and investment prioritization.
• Operations Management:
  Drive alignment with stakeholders on maintenance activities and schedules. Ensure delivery practices uphold continuous integration of operational functions. Provide escalated support as needed to drive restoration of service disruptions.
• Subject Matter Expertise:
  Stay abreast of industry and technology trends to continuously improve solution delivery practices and customer satisfaction.

• Ten years of related functional experience.
• Bachelor's degree in technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Excellent communication skills, effective with varying organizational levels and skill set, and ability to translate between technical and non-technical concepts.
• Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
• Experience with Project or Product delivery practices, including SDLC, Agile and Waterfall.
• Demonstrated ability to recommend innovative solutions to support complex business requirements.
• Ability to drive continuous improvement through lean, agile, six sigma.
• Demonstrated in depth knowledge of end-to-end process and system capabilities, industry standards and emerging technologies and methods.
• Expertise in technical, functional, and operational details of respective solutions.
• Excellent problem-solving skills.
• Demonstrated ability to build functional and technical subject matter expertise, process and tools expertise, and drive consistency in processes.
• Experience with strategic planning, demand management, execution, and operation of IT solutions.
• Experience with contract and vendor management.
• In-depth expertise on core IT components within the respective domain.

Business & Stakeholder Engagement

• Strong experience partnering with business units (Customer Care, Resource Management) to gather requirements, prioritize backlog, and translate customer needs into actionable features.
• Skilled at facilitating cross-functional alignment between operations, IT, vendors, and leadership; comfortable leading steering committees and presenting to leadership.
• 5+…