Manager Information Technology Business Relationship

Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones.

We are committed to providing whole person care, investing in your well-being, and enriching your career.

• 1.0 FTE (80 hours every two-week pay period)
• 8 hour, day/evening shifts
• Occasional weekends
• Hybrid role

Partnering with system-wide leaders at hospitals, clinics and business units this position provides an efficient and effective alignment to all IT areas. This role is accountable for managing business relationships with IT to improve and support processes and policies, solve issues, manage projects, develop and manage customer portfolios/roadmaps, deliver seamless communication, work intake and support user groups. The position is responsible for understanding business strategies and translating them into technology roadmaps.

This role is responsible for managing strategic initiatives from intake to post implementation evaluation.

• Customer Management
  • Build relationships with system-wide leaders and key employees.
  • Develop a full understanding of business, customer and user strategies, business plans, objectives and related technology needs.
  • Educate customers on IT processes while managing expectations.
  • Maintain regular communication with site and service line managers for any information technology needs.
  • Represent customers needs to centralized IT areas.
  • Serve as an escalation point for all emergent IT issues.
  • Support change management activities.
  • Provide input and support for customer communication, change management, training needs when implementing new technologies.
• Technology & Project Management
  • Assist with development IT strategy based on site or business unit technology requirements.
  • Consult with operations on new technology solutions.
  • Manage small to medium IT projects as needed.
  • Partner with IT Project Managers on appropriate tracking and documentation of new applications and to provide guidance on stakeholders involvement, project status and project escalations.
• People Management
  • Provide regular performance reviews and feedback to direct report employees
  • Hire and retain team members
• Incident & ITIL Management
  • Participate in the development of Service Level Agreements including negotiating changes to SLA's.
  • Ensure service data is measured, monitored and communicated to customers.
  • Participate in major incident communications process.