UX Content Designer​/Content Designer

UX Content Experience Designer / Content Designer

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This role is offered by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$41.82/hr - $68.96/hr

Job Title: UX Content Experience Designer / Experience Designer

Job Location: Minneapolis, MN 55402;
Atlanta, GA 30328;
San Francisco, CA 94111;
Concord, CA 649520;
Cincinnati, OH 45226;
Cincinnati, OH 45202;
Chicago, IL 60603;
New York, NY 10036;
Irving, TX 75038;
Charlotte, NC 28202

Duration: 12+ Months contract

Hybrid: 3 days per week in office required (Preference: EST and CST). FTE conversion not expected for this role.

Working hours:

9‑5 PM local time.

Experience Designers at client are customer‑obsessed in developing human‑centered experiences that provide personalized, clear, helpful, and inclusive digital + human solutions for our customers. As a Content Experience Designer, you will:

• Translate business, contractual, technical, and user needs into end‑to‑end content experiences that are accessible, inclusive, and compliant, while ensuring clarity and consistency across all channels.
• Design omni‑channel content experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption.
• Deliver content that has been validated through experimentation, testing, and optimization.
• Leverage human‑centered design methods (design‑thinking, service design, research/insights, etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution’s potential for success.
• Perform competitive analysis of direct/indirect competitors and monitor the marketplace for new trends to inform research and design.
• Create and maintain content design within an agile environment and champion integration across the entire release cycle (discover, deliver, assess).
• Conform with reusability standards by leveraging and/or expanding the Design System, brand tone and voice guidelines, and platform capabilities.
• Manage across enterprise users to define and deliver product performance goals (outcomes, customer experience, etc.).
• Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments.

• Content strategy, UX writing, storytelling, vision & planning, design thinking, user‑centered content design, channel alignment & management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics.
• Expertise on critical interdependencies among product model system elements to synchronize resources for business results using metrics, KPIs, design systems, service blueprints, and reusability.
• Deep understanding of target customer through internal/external research (personas, story maps, product chartering/mapping).
• Strong collaboration with product managers, software engineers, and agile teams to execute product vision and roadmap.
• Facilitation of cross‑functional human‑centered design sessions to build empathy, align on pain points, and identify continuous improvements for the roadmap.
• Bachelor’s degree or equivalent work experience.
• User experience design or similar experience.

The Content Experience Designers at Client are a diverse and dynamic group of UX writers, storytellers, content strategists, and information architects dedicated to improving customer experiences through a research‑driven, human‑centered design approach.

They collaborate closely with experience designers, product managers, and marketers to create cohesive, impactful digital experiences, embedding content designers early in the process to elevate overall experiences.

This position supports the Money Movement team—wire transfers, internal and external transfers, and ACH.

Mid‑Senior level

Contract

Writing/Editing

Banking and Financial Services

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