Sr. Salesforce Consultant - Field Service Lightning

Location: Physical location anywhere in the continental US.

Work Arrangement: Remote

As a Senior Salesforce Consultant specializing in Field Service Lightning, you will lead the design and delivery of modern service management solutions. You’ll work closely with clients to translate complex scheduling, dispatch, and mobile workforce strategies into scalable Salesforce configurations, leveraging FSL, Omni Studio, and custom development.

• Lead discovery to map field service processes including work order management, scheduling & dispatch, inventory/parts, service appointments, warranties, entitlements, and SLAs.
• Design end-to‑end FSL solutions:
  Work Types, Service Resources, Territories, Skills, Operating Hours, Scheduling Policies, Optimization, Mobile flows, and offline capabilities.
• Define scalable data models and guardrails including asset hierarchy, product‑to‑service mapping, inventory tracking, warranty/entitlement frameworks, and contract alignment.
• Configure FSL: service territories, resources, skills, scheduling rules, optimization, work types, work orders, service appointments, crews, inventory, and entitlements.
• Build guided service flows and UX with Omni Studio (OmniScripts, Flex Cards, Data Raptors, Integration Procedures); extend with LWC/Apex where appropriate.
• Work with integration teams when integrating with ERP/asset/inventory/finance systems (e.g., Net Suite/SAP/BC) via Mule Soft or APIs.
• Lead data migration for service territories, resources, skills, products, assets, warranties, and historical work orders.
• Establish CI/CD and testing (Dev Ops Center/Git), create test scenarios for dispatch/optimization, and drive UAT and cutover.
• Serve as a trusted advisor; translate business objectives into FSL design choices and trade‑offs.
• Run demos and solution walkthroughs; produce design docs, runbooks, and admin playbooks.
• Enable clients post‑go‑live (KPIs like first‑time fix rate, SLA adherence, utilization rate, service revenue growth).
• Mentor consultants/developers; perform design and configuration reviews.
• Troubleshoot complex FSL, Omni Studio, and integration issues; drive continuous improvement.

You are a strategic thinker and hands‑on builder with deep expertise in Salesforce Field Service Lightning. You thrive in fast‑paced environments and enjoy mentoring others while delivering high‑impact solutions.

• 5+ years on Salesforce required.
• 3+ years in Service/FSL with at least three full‑cycle FSL implementation (hands‑on config) required.
• Hands‑on mastery of FSL:
  Service Territories, Resources, Scheduling & Optimization, Work Orders/Service Appointments, Skills, Inventory Management, Entitlements/Warranties, Mobile configuration required.
• Deep understanding of SLA/entitlement management, preventive maintenance, warranty/contract alignment, multi‑day work orders, crew scheduling, asset‑based service required.
• Strong Salesforce data modeling and declarative automation skills. (Required)
• Comfortable with Omni Studio (OmniScripts, Flex Cards, Data Raptors, Integration Procedures) required.
• Familiarity with Apex/LWC and integration patterns (platform events, REST) required.
• Experience with Dev Ops Center/Git and Agile delivery methodologies required.
• Salesforce Field Service Consultant, Administrator, and App Builder certifications preferred.
• Omni Studio Consultant certification preferred.
• Experience integrating FSL with ERP, asset, or inventory systems preferred.
• Exposure to FSL mobile/offline deployments and best practices preferred.
• Industry background in Manufacturing, Utilities, Energy, Professional Services, or Communications preferred.
• Knowledge of document generation (e.g., Conga/S‑Docs) and asset/IoT integrations preferred.
• Experience with Sales Cloud, Service Cloud, Experience Cloud in support of service management journeys preferred.
• Familiarity with service analytics/KPIs and executive‑level storytelling around operational performance preferred.
• Prior work with Mule Soft (Anypoint/IDP) or similar middleware preferred.
• Executive‑ready communication; able to simplify complex FSL topics and defend design decisions.
• Structured…