Senior Technical Product Engineer, Crew

How you'll help us Keep Climbing (overview & key responsibilities)

Delta's IT department is undergoing a transformation to change the way we do business from top to bottom. We strive to build innovative solutions that deliver impact to our customers. As we grow, we seek new team members eager to collaborate and advance our mission of becoming a best-in‑class IT organization at the world's premier airline!

This position is responsible for building strong business understanding and relationships to enable the delivery of technology solutions that deliver the intended business value in the spirit of the Agile Scrum Methodology. The Senior Technical Product Engineer’s primary responsibilities are to process a solid technical understanding of the product which will allow prioritization of features according to business value along and the ability to write detailed user stories that are ready for development when added to the backlog.

The Senior Technical Product Engineer will also participate in Sprint ceremonies like Inception, Future State, Alignment, Sprint Planning, Retrospectives, User Story Refinement. It is important that they also establish and maintain effective partnerships with the Business and IT product teams.

We are looking for someone with strong analytical and organizational skills to transform data into insights, distill requirements, and develop processes. They will also be able to define clear, easy-to-digest metrics that resonate with the business. While a deep knowledge of Crew products and applications is not necessary, previous experience will be a plus. The candidate should have excellent communication skills, business maturity, and feel comfortable in a fast-paced environment.

• Responsible for conducting sophisticated and detailed research of existing processes, systems, and desired objectives to meet the goals/intent of the assigned products.
• Work with Product Manager, and SMEs to prioritize feature development, based on the business value.
• Elicit and create initial epics/features and elaborate into user scenarios that clearly describe the functional and non-functional requirements.
• Deliver business requirements via artifacts such as epics, features, scenarios, acceptance criteria based user stories, process flows, wireframe diagrams, interaction diagrams, mockups/demos, etc.
• Collaborate with a multi-functional team inside a Scrum framework.
• Conduct work sessions and document new features, requirements, and strategies.
• Oversight of testing, bug tracking, enhancements while ensuring issues are resolved before promoting to production environments.
• Able to work on multiple initiatives and balance constantly evolving priorities.
• Use data and analysis to convey solution impact and to support process driven solutions.
• Develop business logic and critical metrics for incorporation into decision support models and tools.
• Construct problem statement including problem description and improvement measures.
• Drill down beyond the problem surface to understand root cause.
• Delivering recommendations and supporting data to formulate solid, logical, and understandable business reasons.
• Supply guidance to project planning and effort estimation within scope.
• Support the identification of risks and mitigation approaches.
• Ability to collaborate with, as well as develop and maintain internal customer relationships with business unit leaders.
• This role is hybrid.

• Proven experience as Technical Product Engineer or equivalent
• 10+ years of IT and/or Business experience
• Analytical mind with excellent data collection and analysis skills
• Demonstrated skills in process mapping, analytical, technical, and proven problem‑solving skills
• Strong communication, relationship management and influencing skills needed to work in partnership with internal teams
• Extensive knowledge of product and software development techniques and agile methodologies
• 5+ years of hands‑on experience as a project manager, product owner or equivalent.
• Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software…