Technology Support Specialist

Company Description

Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: YUPRO Placement

Job Description

This is a contract opportunity. Specific site availability and start dates will vary by location.

We’re seeking an On‑Site Technology Support Specialist I to support daily IT operations and ensure employees can rely on their technology. In this role, you’ll provide hands‑on support for devices, audio‑visual tools, and workplace systems while delivering excellent customer service across your assigned location. This is an evergreen, multi‑location opportunity where openings may arise at different times based on business needs.

• Provide daily troubleshooting support for PCs, Macs, software applications, AV tools, and network connectivity.

• Manage Service Now tickets by prioritizing requests, meeting SLAs, and ensuring timely resolution.

• Perform IT asset management including shipping, receiving, tracking, and lifecycle management.

• Support meetings and events with AV setup, on‑site assistance, and occasional off‑site coverage.

• Deliver VIP/white‑glove support and remote‑hands assistance as needed.

• Document issues and solutions to support continuous improvement.

• Experience supporting Windows, macOS, and Microsoft applications including Outlook, Teams, One Drive, and Office 365.

• Ability to troubleshoot AV systems including Surface Hubs, Crestron, and Microsoft Teams Rooms.

• Strong customer service, communication, and time‑management skills.

• Ability to multitask in a fast‑paced, on‑site support environment.

• Experience providing hands‑on technical support with enterprise hardware and software tools.

• Opportunity to support enterprise‑level IT environments
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• Exposure to a wide range of AV, collaboration, and network support technologies
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• Contract flexibility with growth potential.

• Build in‑demand technical and customer‑facing IT support skills
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• May support tools such as Condeco, Barco Click Share, Polycom, Cisco, and digital display equipment.

• Occasional travel to other sites may be required.

• Some after‑hours support may be needed based on business needs.

• Strong opportunity for technical skill growth and long‑term career development.

• Alabama: Birmingham

• Arizona: Phoenix, Tucson

• Arkansas: Rogers

• California: Irvine, San Diego, San Francisco, San Jose, Palo Alto, Sacramento

• Colorado: Denver

• Connecticut: Hartford, Stamford

• Florida: Miami, Tampa, Orlando, Boca Raton

• Hawaii: Honolulu

• Indiana: Indianapolis

• Louisiana: New Orleans

• Michigan: Detroit

• Minnesota: Minneapolis

Pay Range: $30–$33 per hour

YUPRO Placement is the nation’s leading skills‑first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills‑first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.