Data Center Support Analyst

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

The Data Center Facility Management Specialist will be responsible for managing and supporting the physical infrastructure of client-based data centers. This role ensures operational excellence, compliance with Aon policies, and coordination with internal teams and third-party vendors to maintain a secure and efficient environment.

• Tape Handling:
  Manage all tape-related processes within the data center.

• Technical Support:
  Provide onsite "Hands and Feet" support for hardware and equipment management.

• Access Coordination:
  Manage data center access in compliance with Aon policies and procedures. Coordinate 24/7 access for third-party providers as needed.

• Documentation:
  Create and maintain Standard Operating Procedures (SOPs) for all in-scope responsibilities. Update connectivity documentation for network patching (servers, storage, switches) and data/digital circuits. Maintain cabinet and row configuration documentation.

• Physical Data Center Work:
  Engage with Aon facilities team for tasks such as rack/un-rack devices, cabling, and equipment relocation. Provide onsite support for physical needs (e.g., hard reboot, media changes, cable checks).

• Vendor Coordination:
  Work with third-party vendors (IBM, Dell, HP, EMC) for support activities. Escort vendors onsite and ensure work is performed on appropriate equipment.

• Validation:
  Confirm with technical resources that all work has been successfully completed.

• Shipping & Storage:
  Package IT equipment for shipment and coordinate with facilities/shipping vendors. Ensure all equipment in storage areas is documented per Aon standards.

• Minimum 2 years of work experience

• Experience in data center operations and facility management.

• Strong understanding of hardware handling, cabling, and connectivity documentation.

• Ability to coordinate with multiple stakeholders and vendors

• Familiarity with Aon policies and compliance standards preferred

• Excellent organizational and communication skills.

• High School Diploma / GED

• Bachelor's or Associate's Degree

• Ability to work onsite and client facing.

• Physical capability to handle equipment.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed Final date to receive applications.

Information on benefits is here. ()

Role Location Hourly Salary Range

California $22.59 to $32.59

Cleveland $22.59 to $32.59

Colorado $22.59 to $32.59

District of Columbia $22.59 to $32.59

Illinois $22.59 to $32.59

Maryland $22.59 to $32.59

Massachusetts $22.59 to $32.59

Minnesota $22.59 to $32.59

New York/New Jersey $22.59 to $32.59

Washington $22.59 to $32.59

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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