Manager Technical Services; Dairy

Provide technical support as needed to regional sales personnel, key influencers, and distributors. Serve as company commercial and technical representative to manage the relationships with dairy and their network of influencers.

Role Accountabilities and Responsibilities

• Deliver support aligned to defined sales targets for accelerated growth in the region.
• Interface with Marketing, Sales, Product Management and R&D functions to ensure support activities align with respective Functional Group Initiatives.
• Provide on-farm customer support as coordinated by the sales organization.
• Field, log and respond appropriately to technical customer inquiries.
• Provide technical troubleshooting and customer problem solving.
• Develop and conduct internal & external customer technical training.
• Develop and conduct product / offering on-farm demonstration trials.
• Interface with other Technical Services Managers to facilitate collaborative idea exchange.
• Must be able to travel up to about 60%.

Job Requirements

Education and Experience

• PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
• Minimum of three-five years’ industry or university experience in technical support with primary expertise in dairy cattle production.
• Expertise in Gut Health Management is desirable.
• Proven track record of working in a team-based environment.

Skills and Competencies

• Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
• Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-directed manner.
• Experienced in use of CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs is desired.
• Proficient in use of Dairy
  
  COMP 305 or other dairy records systems preferred.