Salesforce Technical Program Manager

Company Overview

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Quantum World Technologies Inc., is seeking senior talent in Salesforce technologies.

• Provide technical expertise and leadership to a team of highly technical employees
• Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management
• Foster a collaborative successor‑oriented team environment where resources are empowered and accountable
• Provide work direction, delegation and prioritization to team
• Ensure compliance with company policies, processes and procedures
• Work in partnership with leadership and team members, vendors, contractors and direct reports to deliver robust technical solutions ensuring service‑level commitments and project timelines are maintained
• Ensure successful project design, configuration, performance implementation and outstanding service delivery
• Oversee the technical correctness and completeness of artifacts and documentation associated with engineering designs, proactively identify and resolve issues and problems
• Verify that build activities are complete per the approved engineering diagrams
• Redirect build activities as necessary
• Oversee the handoff of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies
• Influence the continuous improvement of processes, policies and best practices to optimize performance and availability of technologies
• Drive and develop consistent technical build implementation and support processes
• Verify designs are validated and adhere to defined standards
• Ensure ongoing improvements align with standard process‑service management principles and technology Systems Development Life Cycle (SDLC) methods
• Evaluate, troubleshoot and participate in root‑cause analysis of development and test environment issues within technical area of expertise
• Once corrective action is identified, lead the respective team to implement changes and improvements in designs/builds as necessary to prevent recurrence
• Define track and measure overall department performance and metrics
• Complete and distribute reports, models, status updates and statistics to technology leadership as required
• Provide proper escalation to leadership for issues and problems as necessary
• Participate in the organization’s strategic and financial planning process
• Continuously develop specialized knowledge and technical subject‑matter expertise by remaining apprised of industry trends, the direction of emerging technologies and their potential value to the business
• Effectively present the value proposition of relevant emerging technologies to technology leadership

• Bachelor’s degree in Computer Science, Engineering, related field or equivalent relevant work experience
• 8 years of progressive scope, impact, responsibility, including both hands‑on and leadership roles working with technologies
• Proven track record for delivering varying initiatives and driving execution
• Demonstrated experience and success in influencing, leading and coaching without direct leadership responsibility
• Demonstrated reasoning and troubleshooting skills
• Demonstrated in‑depth and hands‑on experience working with Salesforce platform on configuration, customization, Lightning Components, Apex, Visualforce, SOQL, etc. integration, security administration and other core features
• Defined and delivered scalable technical solution architecture and integrated solution involving Salesforce clouds, preferably Financial Cloud
• Demonstrated understanding of integrations with third‑party systems through a variety of integration patterns (ESB, Pub/Sub, Point‑to‑Point, Batch, Singleton, etc.) and Salesforce capabilities (SOAP, REST, Platform Events, Streaming APIs, etc.)

• Proven ability to communicate and articulate technical information across various organizational levels
• Experience working in geographically dispersed team environments
• Ability to negotiate or persuade others in moderately complex situations

Mid‑Senior level

Full‑time

Project Management and Information Technology

Software Development