Client Partner - LSHC MecTech

Description:

Role:
Client Partner - LSHC - Med Tech

Location:

Minneapolis, MN

Roles & Responsibilities

• Act as the primary point of contact for client leadership and key stakeholders at VP & CxO levels.

• Build and nurture long-term strategic relationships to understand business priorities, pain points, and growth opportunities.

• Serve as a trusted advisor to clients on technology adoption and transformation strategies in SAP.

• Translate client business objectives into actionable IT strategies and roadmaps.

• Align TCS offerings with client goals to maximize value realization.

• Identify opportunities for innovation across customer ERP areas with strong focus on AI / Gen AI.

• Ensure delivery of agreed business outcomes and track value realization metrics.

• Facilitate governance meetings, manage escalations, and ensure compliance with SLAs.

• Drive continuous improvement initiatives across service delivery and operations.

• Identify and qualify new business opportunities within existing accounts.

• Collaborate with sales and solution teams to develop proposals and win strategies.

• Achieve revenue targets through proactive engagement and strategic deal closures.

• Own the P&L for assigned accounts, ensuring revenue growth, profitability, and cost optimization.

• Develop and execute account plans with clear financial targets and growth strategies.

• Monitor financial performance, forecast revenue, and manage budgets effectively.

• Drive margin improvement through operational efficiency and value-based delivery.

• Stay abreast of emerging technologies and industry trends impacting Med Tech.

• Be able to advise clients on regulatory compliance, risk management, and digital transformation strategies.

• Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer.

• Influence senior stakeholders and manage cross-functional teams in a global delivery model.

Qualifications:

•

Education:

BE/BTech/ME/MTech/MBA or equivalent

• Proven track record in business relationship management, account management, or consulting roles.

• Excellent communication, stakeholder management, and negotiation skills.

• Ability to manage complex engagements in a global delivery model.

• Strong Experience & Knowledge of SAP Technologies and Solutions. Prior hands-on technical/functional exposure and experience in SAP area preferred.

• Understanding and experience of Life Sciences & Healthcare / Med Tech domain preferred.

• Experience of managing the sales and growth of SAP portfolio with good track record of selling SAP solutions.

• Some exposure & experience of SAP ECC to S/4 Migration preferred;
Familiarization of latest AI/ML solutions & initiatives.

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