More jobs:
IT Support Technician
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-01-10
Listing for:
TriCom Technical Services
Contract
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Technical Team Lead at Tri Com Technical Services
Seeking an onsite Level 2 IT Support Technician for a short-term, 7-week contract supporting a busy campus environment. This is a hands‑on, in‑person support role
, focused on escalations, deskside support, and service desk stability.
Start: Immediate
- Provide Level 2 technical support to end users
- Resolve escalated Level 1 service desk tickets within SLA
- Troubleshoot hardware, software, and application issues (Windows & macOS)
- Support laptops, printers, peripherals, and classroom technology
- Document issues and resolutions in the ticketing system
- Mentor and support Level 1 technicians or student workers
- Deliver walk‑up and deskside support across campus
- ~5 years of IT support experience (flexible for strong candidates)
- Strong troubleshooting skills across desktop, OS, and applications
- Experience working from a ticketing system
- Able to work fully onsite
, 40 hours per week - Ability to lift up to 40 lbs
- Service Now experience
- ITIL or CompTIA A+ certification
- Short-term assignment — 7 weeks
- Onsite only (Minneapolis, MN)
Mid‑Senior level
Employment typeFull‑time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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