Customer Success Manager-Strategic

Hoxhunt in a hutshell

Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 200+ amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States, Finland and the United Kingdom. Hoxhunt is one of the fastest-growing software company in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years.

Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students’ Top 10 Dream Employer in 2021 in Finland.

Our daily work is guided by 3 core principles:

We hope that you share these values with us and are willing to contribute accordingly.

As a Customer Success Manager-Strategic at Hoxhunt, you will partner with global enterprise customers to drive adoption, value realization, and long-term success across human risk and security awareness programs. Acting as a trusted security advisor, you will guide customers through organizational change, align stakeholders, and help build a resilient security culture.

This is a strategic, consultative role focused on leading complex enterprise programs. You will deliver tailored customer programs supported by Hoxhunt’s scalable global operations and collaborate closely with internal teams across Implementation, Product, Sales, and Security to ensure consistent outcomes. Background in cybersecurity, human risk management, security awareness, or related domains is strongly preferred.

• Serve as the primary point of accountability for a portfolio of global enterprise customers.
• Own the customer lifecycle post-onboarding, including adoption, value realization, renewal readiness, and expansion opportunities.
• Lead executive-level engagements such as QBRs, strategic reviews, and roadmap discussions.
• Develop and maintain long-term success plans aligned to customer security, risk, and business objectives.
• Identify risks early and proactively drive mitigation plans to ensure customer outcomes.

• 5+ years of experience in enterprise Customer Success, consulting, or cybersecurity-focused advisory roles.
• Proven experience working with large, complex enterprise customers and executive stakeholders.
• Demonstrated success supporting renewals, expansion, or commercial growth initiatives.
• Strong strategic and consultative mindset with the ability to connect security initiatives to measurable business outcomes.
• Excellent prioritization and program management skills in complex, fast-moving environments.
• Proactive, solution-oriented, and comfortable navigating ambiguity.

This full-time hybrid role is based out of our Minneapolis office, offering a salary range between $120,000 to $140,000 (based on experience) with an OTE of $140,000-$170,000.

Our benefits package includes medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more.

Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure. On top of this, we offer:

• A solid product (users in 100+ countries globally) including super interesting possibilities within gaming and education
• A possibility to join a scale up that adds variation to your everyday work-life
• A friendly, diverse team including members with different backgrounds
• Extensive health care for all employees
• Fair compensation
• A fun, ambitious environment with a lot of laughter