IT Solution Analyst; Service Availability Lead

Strategic Staffing Solutions is currently looking for an IT Solutions Analyst for a W2 contract opportunity.

Location: Denver, CO, Minneapolis, MN
Work Arrangement: Hybrid - 3 days per week onsite (Tuesday-Thursday)
Schedule: 24x7 Operations - Fixed Assigned Shifts
Experience: 5-10 years
Employment Type: Contract
Work Auth
: USC/GC holders only
Top Skills
:

• 5-10 years of professional experience in one or more of the following areas:
  • Change Management
  • Risk Management
  • Incident Management
  • Network Operations
  • IT Operations
  • Service Operations
• ITIL certification required.
• Strong understanding of network operations and service availability.
• Experience working in a 24x7 operational environment.

We are seeking an experienced Service Availability Leads to support a 24x7 network operations environment. This role is responsible for maintaining network availability and stability by leading change management, risk management, and incident management activities. The Service Availability Lead will serve as a key operational partner to technical teams, engineering, project teams, contractors, and business stakeholders. The position requires a strong understanding of network operations, the ability to assess technical and operational risk, and the confidence to make sound, risk-based decisions.

The role will primarily focus on Change Management and Risk Management (approximately 70%), with Incident Management (approximately 30%).

The ideal candidate is a confident communicator, quick thinker, and decisive problem solver who can remain effective under pressure, lead remediation efforts, and quickly pivot between competing operational priorities.

• Review change requests submitted through Service Now.
• Validate implementation plans, testing plans, risk assessments, and rollback procedures.
• Ensure change requests contain sufficient technical and operational information before approval.
• Identify gaps, risks, dependencies, and potential impacts to network availability.
• Return incomplete or inaccurate change requests for correction.
• Facilitate Change Advisory Board (CAB) and Technical CAB meetings.
• Review and communicate change tickets during technical calls.
• Coordinate required approvals and ensure compliance with established change management processes.
• Support emergency change requests and operational escalations.
• Understand the technical and business rationale behind each change before providing approval or risk recommendations.

• Evaluate proposed changes and operational activities for technical, business, and service availability risks.
• Identify potential conditions that could negatively impact network stability or availability.
• Recommend appropriate risk mitigation strategies.
• Partner with engineering, network operations, project teams, and contractors to reduce operational risk.
• Lead or support remediation efforts when risks are identified.
• Help identify opportunities to reduce self-inflicted outages and improve operational processes.
• Make informed, risk-based recommendations and confidently communicate the rationale behind decisions.

• Lead response activities for critical incidents and service outages.
• Coordinate technical teams during incident investigation, troubleshooting, and service restoration.
• Facilitate incident bridge calls and technical discussions.
• Communicate service-impact information and expected restoration timelines to appropriate stakeholders.
• Provide timely updates during service disruptions.
• Escalate issues appropriately based on severity, risk, and business impact.
• Support remediation efforts following significant incidents.
• Help ensure the network remains stable and available during…