ServiceNow Administrator

Description

We are looking for a Systems Administrator to support and strengthen a growing Service Now environment. This opportunity is ideal for someone who enjoys hands-on platform administration, resolving user issues, and refining system functionality to better serve internal teams. The person in this role will collaborate with business and technical partners to maintain reliable day-to-day operations while helping expand the value of the Service Now platform over time.

Responsibilities:

- Manage the daily administration of the Service Now platform, ensuring stable performance and dependable support for users across the organization.

- Investigate incidents, service requests, and system issues, then deliver timely resolutions that minimize disruption and improve user satisfaction.

- Configure and maintain platform components such as forms, workflows, catalogs, notifications, and routine automations to support business needs.

- Work with stakeholders across IT and business teams to identify process enhancements and translate operational needs into practical platform updates.

- Strengthen existing Service Now capabilities by recommending and applying improvements that streamline usage and elevate the overall user experience.

- Develop and refine features including service level tracking, alerts, escalations, and reporting to improve visibility and operational effectiveness.

- Provide administrative support for ITSM-related functions and asset management processes within the Service Now environment.

- Participate in platform upgrades, testing activities, and release preparation to help ensure smooth deployments and continued system reliability.

- Create and maintain clear system documentation, configuration records, and administrative procedures to support consistent platform management.

- Contribute to the ongoing growth of Service Now adoption by helping teams make better use of available platform features and functionality.

Requirements - Hands-on experience administering, supporting, or configuring the Service Now platform in a detail-oriented work environment.

- Working knowledge of IT service management practices and ticketing workflows, preferably within Service Now ITSM.

- Demonstrated ability to troubleshoot application behavior, workflow issues, and configuration-related problems.

- Familiarity with areas such as incident management, service requests, knowledge management, or asset management.

- Ability to gather business needs and convert them into effective system configurations or process improvements.

- Strong communication, customer support, and problem-solving skills when working with both technical and non-technical users.

- Comfortable balancing independent ownership of tasks with collaboration across cross-functional teams.

- Experience with Service Now modules, platform features, or related certifications is considered a plus. Technology Doesn't Change the World, People Do.®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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