Systems Engineer

Job Details

Job Location:

Corporate Office
- Minneapolis, MN 55422

Salary Range: $90,000.00 - $

Job Shift: Day

Location:

Golden Valley, MN

Hiring Range: $90,000 - $105,000, commensurate with experience

Schedule:

1st shift

You are a highly organized and detail-oriented professional who enjoys solving problems and collaborating across teams. You thrive in a fast-paced environment, take ownership of your work, and use strong analytical and communication skills to drive results.

• Medical, Dental, Vision, HSA, FSA, and more
• Free online healthcare and mental healthcare upon hire
• 401(k) with company match
• Six paid holidays plus three floating holidays
• Accrued Paid Time Off beginning on your date of hire
• Company-paid Life Insurance with optional buy-up coverage
• Promotion-from-within culture and long-term career growth opportunities
• Quarterly non-discretionary bonus program

• Efficiently and timely complete projects and goals
• Help maintain knowledge base for Koch systems and supported services
• Help create documentation for all processes and equipment
• Assist software in identifying, isolating, and remediating issues with their critical business functions
• Create tickets in a timely manner with 3rd party vendors or the Koch Services IT team to resolve any pending issues and keep everyone informed of status
• Collaborate with Koch Services IT to resolve all issues in a timely manner
• Coordinate with clients and/or team members to resolve issues, reduce risk, and enhance user satisfaction
• Attend in-person meetings and collaborate with the Koch Services IT team
• Monitor the hardware integrity and keep accurate reports to determine life expectancy, monitoring when warranties and/or licenses expire
• Build, deploy, troubleshoot and maintain all infrastructure servers at various locations
• Backup - maintain, troubleshoot and administer firewalls all location.
• Assist in troubleshooting network issues at all locations
• Constantly work to improve current processes and procedures
• Responsible for administering, maintaining and troubleshooting the Citrix infrastructure
• Assist in network maintenance, upgrades & troubleshooting at various locations
• Participate as a SME for various enterprise software upgrades and installs when necessary
• Manage email services
  - On premises and cloud for email and filtering
• Manage email security services
• Manage end user security training requirements to include advising IT staff on campaign specifics
• Manage backups with backup software while ensuring best practice methodologies are being utilized

• Strong interpersonal, verbal, and written communication skills.
• Analytical mindset with effective problem-solving abilities.
• Excellent organizational skills with the ability to manage multiple priorities.
• Perform diagnosis and resolution tasks for problem/service requests
• Participate in the after-hours on-call rotation.
• Additional duties as assigned

• Associate's degree in information technology, Computer Science, or related field, or equivalent
• 7-10+ years' experience with hardware systems and systems applications
• Very familiar with DNS, TCP/IP configuration and server/systems industry best practices
• 2+ years Cyber Security standards experience
• Security Monitoring & Remediation knowledge
• 3-5+ years firewall knowledge
• 3+ years Citrix knowledge
• 5+ years Microsoft Exchange
• 3-5+ years switching and routing experience
• 3+ years cyber security training administration

• Bachelor's degree in Information Technology or related field
• Excellent troubleshooting skills
• Project Management skills
• Strong written and verbal communication via phone, email, and instant message, as well as in person.
• Ability to…