Senior IT Solution Analyst UCC Collaboration

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states:
Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition.

We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best. Xcel Energy supports a hybrid work model to enable collaboration and flexibility.

Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs. The Senior IT Solution Analyst, UCC Video Collaboration is responsible for supporting, coordinating, and continuously improving enterprise video conferencing, meeting-room, and collaboration solutions. The role provides advanced technical and operational expertise across the lifecycle of collaboration environments, helping ensure that conference rooms, Microsoft Teams Rooms, executive meeting spaces, and large-event collaboration technologies are reliable, secure, standardized, and aligned with business needs.

This role serves as a key liaison among business stakeholders, IT engineering teams, network and security teams, project managers, vendors, and support organizations to translate business collaboration requirements into reliable technology solutions.

• Video Collaboration & Meeting Room Technology Support the design, deployment, lifecycle management, and ongoing operation of enterprise video collaboration environments. Provide advanced support for Microsoft Teams Rooms, conference rooms, collaboration spaces, audiovisual systems, room scheduling technologies, cameras, microphones, speakers, displays, DSPs, control systems, and related network-connected AV equipment. Diagnose complex room and conferencing issues involving AV hardware, software, networking, security, identity, and collaboration platforms.
  
  Validate audio, video, room-join experience, and room scheduling functionality following changes to conference-room technology, consistent with current EUS change verification practices.
• VCE Service Delivery Support the Video Collaboration Experience service from intake through implementation and operational handoff. Gather business and technical requirements for new or modified collaboration spaces. Help evaluate, prioritize, and deliver conference-room and collaboration technology enhancements. Coordinate work across internal engineering teams, facilities, vendors, project teams, and business stakeholders. Ensure conference rooms and collaboration technologies are implemented consistently and meet defined business requirements.
• Executive & High-Visibility Meeting Support Provide technical coordination and support for high-profile meetings, leadership events, and complex collaboration scenarios. Partner with executive support and Corporate Communications as appropriate for board meetings, QBRs, earnings calls, and other high-visibility events. Conduct pre-event validation and coordinate equipment, room readiness, and technical resources. Provide technical support for presenters, content sharing, microphones, cameras, audio, and video during…