Implementation Specialist

You are a structured, detail-oriented problem-solver who thrives on taking a client from day one to a successful launch. You enjoy translating client goals into a clear plan and are equally comfortable configuring a system, leading a client conversation, troubleshooting an issue, or training a team.

You're passionate about education, scholarships, and the work our clients do to create opportunities for students. You take ownership, adapt quickly, and know how to balance speed with quality. You see implementation as more than completing a checklist, you want clients to launch confidently, become self-sufficient, and see the value of Kaleidoscope.

You're ready to build better processes, work across teams, and grow with the company.

If this describes you, Kaleidoscope is thrilled you're here.

We're re-imagining the role of technology in the scholarship space. Millions of capable students face financial barriers, while organizations wanting to help often lack the infrastructure to do it effectively. We provide the tools, services, and support organizations need to launch and operate world-class scholarship programs.

Our customers range from established foundations to corporations building community impact and future workforce, to individuals creating their legacy. We're not just building software; we're supporting our partners in creating opportunity. If you care about impact and want to be part of a team moving the needle on real problems, this is the place.

In 2025, we were awarded the best scholarship management software and Top 50 EdTech software on G2.

Learn more at

The Implementation Specialist owns the client onboarding experience from kickoff through successful launch and hand-off to Customer Success. As the primary implementation resource on the team, you'll guide clients through requirements gathering, configuration, testing, training, and launch.

We're looking for someone with hands-on SaaS implementation experience who enjoys owning the client journey and solving problems along the way. You'll work closely with Sales, Account Management, and Customer Success to understand client goals and commitments, deliver an onboarding experience grounded in best-practice recommendations rooted in scholarship and grants industry expertise, and set clients up for long-term success.

This role also has the opportunity to shape how Kaleidoscope approaches implementation as we grow, improving processes, creating repeatable solutions, and using AI to work more efficiently while maintaining a high bar for quality.

This is a hybrid role based in our Minneapolis office, 3 days on-site, 2 days remote.

• Own multiple client implementations from kickoff through successful launch and hand-off to Customer Success
• Gather requirements and translate client goals and workflows into clear, actionable implementation plans
• Build and configure accounts, forms, workflows, and award cycle needs to client specifications and program requirements
• Lead client workshops, including helping organizations build new scholarship programs from the ground up
• Deliver training across Kaleidoscope's core platform modules so clients can operate independently after go-live
• Perform technical and functional testing across applicant, reviewer, contributor, and client administrator workflows, and provide technical support, troubleshooting, and issue resolution throughout implementation
• Manage project timelines, milestones, risks, and client expectations
• Define implementation success based on client outcomes, including successful first program cycles and time-to-value
• Partner with Customer Success to ensure a strong hand-off and foundation for long-term adoption

• Participate in pre-implementation discovery calls with Sales to assess client needs, scope, and complexity ahead of hand-off
• Partner with Sales and Account Management to understand client commitments, goals, and expectations established during the sales process
• Work closely with Customer Success to create a seamless transition from implementation to ongoing partnership
• Surface client feedback, product gaps, and recurring implementation challenges to the appropriate internal teams
• Serve as the internal implementation subject-matter expert and advocate for a consistent, high-quality client experience

• Identify opportunities to improve implementation processes, tools, documentation, and…