IT Collaboration Engineer II

Design and execute solutions to support business processes, communication and file management in various applications and platforms and provide input for adoption plans, strategic discussions and site architecture to make optimal use of the tools set owned by the City.

This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.

• Provide advanced technical services and maintenance for collaboration systems and infrastructure. These systems include but are not limited to Microsoft SharePoint and Terminal Four.
• Architect the SharePoint search experience including creation of custom search result templates, manage properties and search centers.
• Design and implement search driven applications based on business requirements.
• Design, implement, monitor and improve the search experience within collaborative platforms.
• Take a lead role in the development of taxonomy and metadata configuration best practices and manage metadata configuration and search optimization for assigned systems.
• Lead the development of security configuration best practices and manage security configuration and permissions for assigned systems.
• Architect and implement advanced solutions to solve business issues using the City of Minneapolis collaboration tool set.
• Architect and implement integration with line of business systems.
• Participate in integration and customization solution projects as a high level technical SME for a collaboration platform, including understanding Power Shell, CSOM, REST, and SP Services.
• Provide advanced technical services and maintenance for collaboration systems and infrastructure. These systems include but are not limited to SharePoint Online.
• Monitor and proactively address overall system health and functionality, for example, storage consumption and growth, and performance metrics such as search optimization, search usage and load times.
• Monitor and respond to system events and reported break/fix incidents; troubleshoot and diagnose problems, remediate to restore system availability and performance as required.
• Provide support escalation for other members of the collaboration team to resolve user-reported issues. Proactively track incidents over time to identify opportunities for system optimization and/or user training.
• Provide input for, adhere to, and support IT Governance plans. Implement and manage compliance monitoring processes and audit reporting.
• Work with other members of the Collaboration team to cross train on responsibilities.

Office Setting

Minimum Qualifications
:
Bachelor's Degree in Digital Information Management, including coursework in information architecture, taxonomy and classification, content management systems administration and search management, or equivalent

Minimum Experience
:
Six years of directly related experience in digital information management using enterprise-class content management and document management systems.

Equivalency
:
An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

The selection process will consist of one or more of the following steps: a rating of relevant education and experience 100%. It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.

Only those candidates who attain a passing score 70% on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees…