Desktop Support Engineer
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-10-15
Listing for:
Staffing Spot, Inc.
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
- Provide Level 1/Level 2 technical support to users via phone, email, chat, and in person.
- Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Install, configure, and maintain Windows operating systems and applications.
- Diagnose and resolve hardware, software, network, and connectivity issues.
- Manage user accounts, passwords, and access through Active Directory.
- Support Microsoft 365 applications such as Outlook, Teams, Word, and Excel.
- Perform system upgrades, software installations, and security updates.
- Maintain IT asset and inventory records.
- Log, track, and resolve incidents through a ticketing system.
- Escalate complex issues to the appropriate infrastructure or application teams.
- Assist with onboarding and offboarding of employees.
- Follow IT security, backup, and company support procedures.
- Provide Level 1/Level 2 technical support to users via phone, email, chat, and in person.
- Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Install, configure, and maintain Windows operating systems and applications.
- Diagnose and resolve hardware, software, network, and connectivity issues.
- Manage user accounts, passwords, and access through Active Directory.
- Support Microsoft 365 applications such as Outlook, Teams, Word, and Excel.
- Perform system upgrades, software installations, and security updates.
- Maintain IT asset and inventory records.
- Log, track, and resolve incidents through a ticketing system.
- Escalate complex issues to the appropriate infrastructure or application teams.
- Assist with onboarding and offboarding of employees.
- Follow IT security, backup, and company support procedures.
- Good knowledge of Windows 10/11 troubleshooting.
- Basic knowledge of Active Directory, DNS, DHCP, TCP/IP, and networking.
- Experience with Microsoft 365.
- Hardware and peripheral troubleshooting skills.
- Familiarity with IT ticketing tools.
- Good communication and customer-service skills.
- Ability to troubleshoot issues independently and within SLA.
- CompTIA A+
- CompTIA Network+
- Microsoft certifications
- ITIL Foundation
Skills:
microsoft,it,active directory,security,skills,ticketing
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