Technical Business Analyst

Fredrikson is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally.

Fredrikson is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally.

We are seeking an experienced Technical Business Analyst to join our Project Management Office (PMO) within Legal Operations. This role will partner with teams across the firm to understand business and technical needs, analyze processes and systems, define requirements, and help deliver practical solutions that support firm operations. The Technical Business Analyst will lead discovery, process and systems analysis, requirements gathering, testing support, and operational readiness for a variety of technology and operational initiatives.

This individual will work closely with business owners, project managers, technical teams, and vendors to identify priorities, dependencies, risks, and opportunities for improvement. This role is eligible for hybrid work with an in-office requirement of two days per week.

• Partner with operational departments, attorneys, and firm leadership to understand business needs, priorities, challenges, and desired outcomes.
• Lead discovery efforts through stakeholder interviews, workshops, process reviews, systems analysis, and data analysis to identify root causes and opportunities for improvement.
• Document current and future-state processes, system workflows, business rules, data flows, integrations, controls, dependencies, and exceptions.
• Assess business impact and operational risk to help identify critical processes, priorities, dependencies, and escalation needs.
• Help prioritize competing business needs based on client impact, legal obligations, revenue, operational risk, timing, and dependencies.
• Map business processes to supporting applications, infrastructure, data, vendors, access requirements, locations, teams, and other dependencies.
• Define, validate, document, and maintain business, functional, data, integration, security, reporting, and support requirements.
• Translate requirements into user stories, acceptance criteria, specifications, data mappings, decision logs, and vendor evaluation criteria.
• Partner with technical teams and vendors to evaluate system architecture, integrations, data handling, configuration options, technical constraints, and support considerations.
• Develop test scenarios and acceptance criteria, coordinate user acceptance testing, track defects, and validate that solutions meet identified requirements.
• Support operational readiness by identifying needs related to security, data, records, training, support, ownership, maintenance, and recovery.
• Provide project managers with analysis deliverables, estimates, dependencies, assumptions, risks, and potential impacts of proposed changes.
• Maintain accurate and current process, system, dependency, testing, and continuity documentation.
• Provide responsive service, communicate technical concepts clearly to varied audiences, set expectations, and follow issues through resolution or appropriate handoff.
• Perform other duties as assigned.

• 5+ years of experience in technical business analysis, business systems analysis, technology delivery, or a related field.
• Experience analyzing business processes and systems, defining complex requirements, mapping data and integrations, and recommending improvements.
• Working knowledge of application architecture, integrations, APIs, data flows, access, security, reporting, and application support models.
• Experience supporting technology implementations through discovery, requirements gathering, design validation, testing, operational readiness, and post-launch review.
• Understanding of project intake, scope, estimates, dependencies, risks, change control, milestones, and governance.
• Strong facilitation, analytical, problem-solving, writing, presentation, and customer service skills.
• Ability to manage multiple assignments, maintain detailed documentation, explain technical concepts clearly, and handle confidential information with discretion.
• Experience working with Agile, Waterfall, or hybrid methodologies and tools such as Visio, Lucidchart, Jira, Confluence, Smartsheet, Microsoft Planner, HighQ, or similar platforms.

• Experience working in a law firm, legal department, professional services organization, or similar…