Desktop Support Specialist

Desktop Support Specialist

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have experience in end-user computing, hardware provisioning, and IT incident management, and are looking for your next career move, apply now.

We are looking for a Desktop Support Specialist to deliver high-quality technical support and hardware management across corporate environments. This position will be full-time, on-site in Minneapolis, MN with employees expected to work onsite 5 days per week.

Only work authorizations that will not require sponsorship now or in the future will be considered.

• Install, configure, diagnose, repair, and upgrade corporate hardware including desktops, laptops, docking stations, printers, and peripheral equipment
• Provision new workstations and perform hardware refreshes, including installation of required and requested software for end-user distribution
• Coordinate with IT personnel on the purchase, installation, relocation, and removal of workstations, printers, and other equipment
• Install, configure, and replace network and communication equipment as directed
• Manage the computer recycling and destruction process in accordance with Client-defined procedures
• Respond to assigned ITSM incidents and service requests in a timely manner
• Communicate with end users to assess needs, schedule work, and provide basic training on hardware and software
• Provide support for mobile devices distributed by Piper Sandler; personal device support is limited to approved Piper Sandler applications
• Maintain professional, courteous, and service-oriented interactions with executives, managers, staff, and colleagues
• Develop and maintain working knowledge of telephony devices, including mobile devices
• Maintain configuration of workstations and printers on the network
• Update and maintain the Client's IT Asset Management (ITAM) system accurately and promptly
• Demonstrate knowledge of and adherence to security and confidentiality policies for departmental and corporate information
• Maintain a safe work environment and follow established safety practices
• Perform additional IT and desktop-related duties as assigned, consistent with the Desktop Support Technician skill set

Required:

• 3+ years of experience in desktop support or a similar end-user computing role
• Hands-on experience with laptops, docking stations, printers, and peripheral equipment
• Experience with asset setup, provisioning, mobile device troubleshooting, IP print troubleshooting, A/V and conference equipment, and software distribution
• Working knowledge of Active Directory, including user and group management
• Proficiency supporting Microsoft Office applications, including Microsoft Teams
• Experience with Microsoft Endpoint Configuration Manager (SCCM) or equivalent endpoint management tools
• Experience using Service Now or a similar ITSM platform for incident and request management
• Working technical knowledge of current operating systems, system software, and PC standards and protocols
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Strong attention to detail and organizational skills with the…