Senior Site Reliability Engineer

Salary: $114, per year

• At least 7 years of experience in SRE, Dev Ops, application delivery, infrastructure, or a related field.
• Hands-on experience with AWS services, especially serverless architectures and services such as Cloud Watch, S3, RDS, Lambda, IAM, and API Gateway, supporting APIs in microservices environments.
• Experience writing and managing infrastructure as code with Terraform and Cloud Formation.
• Strong Python programming skills and experience with scripting languages such as Python or Type Script.
• Experience working with JSON, XML, and other data formats.
• Experience configuring and managing CI/CD pipelines with Git Lab CI, Jenkins, or comparable tools.
• Familiarity with monitoring and logging platforms such as Dynatrace, Elastic, Prometheus, Grafana, Datadog, and New Relic.
• Proficiency with Git commands and source control platforms such as Git Lab, Git Hub, or Gitea.
• Experience using markup syntax and Docs as Code practices to create technical documentation.
• Preferred:
  Experience in healthcare, medical devices, or working with healthcare data.
• Preferred:
  Experience building Software as a Medical Device (SaMD) and incorporating enterprise-grade cybersecurity and privacy by design.
• Preferred:
  Experience developing global applications and a strong understanding of Waterfall and Agile SDLC methodologies.
• Preferred:
  Experience leading onshore and offshore software development teams.

• Design, build, and maintain highly available, scalable infrastructure in an AWS cloud environment.
• Implement and manage observability tools for real-time monitoring, logging, and alerting.
• Tune performance and plan capacity across web applications, APIs, data pipelines, and other system components.
• Establish end-to-end observability for AI/ML pipelines, monitoring data quality, training outputs, inference accuracy, and operational metrics to support regulatory traceability.
• Partner with product teams to identify key performance indicators and create dashboards and alerts.
• Participate in incident response, support SLA commitments, and drive continuous improvement of digital health platforms.
• Automate improvements to system recovery time, recovery objectives, and resilience.
• Manage cybersecurity monitoring and vulnerability resolution.
• Work with compliance and cybersecurity teams to meet requirements such as HIPAA, GDPR, and ISO standards.
• Implement logging, access controls, and audit trails for secure operations.
• Create and maintain infrastructure and operational documentation using Docs as Code practices.
• Keep runbooks, incident response procedures, and troubleshooting guides current, version-controlled, and accessible.
• Collaborate with cross-functional teams to document SLAs, SLOs, and system dependencies.
• Integrate documentation with CI/CD pipelines for automated validation and configuration change tracking.
• Develop and maintain automated onboarding materials and knowledge resources to support training and continuity.

• AI
• API
• AWS
• Lambda
• CI/CD
• Cloud
• Cloud Watch
• Datadog
• Dev Ops
• Dynatrace
• Git
• Git Hub
• Git Lab
• Grafana
• IAM
• Support
• JSON
• Jenkins
• Prometheus
• Python
• Serverless
• Terraform
• Type Script
• Web
• XML
• microservices
• Security

We offer a role in the healthcare operations group of a broader digital health team, focused on patient engagement, care coordination, AI, healthcare analytics, and interoperability. The position supports the expansion of digital health services and improved clinical and patient experiences, working closely with development, QA, cybersecurity, and regulatory teams in a highly regulated medical industry. The pay range is $55–$60 per hour.

Our benefits include medical, dental, and vision insurance; a 401(k); an HSA; disability and life insurance; paid sick leave where required by law; supplemental insurance; identity theft protection; pet insurance; wellness programs; an employee assistance program; and career development opportunities. Eligibility and plan terms may vary by employment status, tenure, and work location, and benefits may be changed in accordance with applicable laws.