IT Administrative Specialist

As Canopy's IT Administrative Specialist, you will play a key role in serving as the main point of contact for IT vendors on behalf of both Canopy Mental Health & Consulting (MHC) and Canopy Roots. This individual also is assigned additional administrative duties as needed. You will report to the Operations Manager.

Start Date:

Immediately

Location:

This role includes high flexibility in work location and work hours, both of which are determined by the employee, based on what is necessary for optimal completion of work duties. When working in-office, this employee will be based out of either the Richfield or Northeast Minneapolis Canopy locations. Hiring Salary Range: $50,000-$65,000. Starting salary will depend on your skills and demonstrated readiness for the role.

Hours/Day:
Monday-Friday, 40+ hours a week - including evenings, and weekends when necessary. (Most work falls roughly between the hours of 9 am-5 pm) Job Type: Full-Time Exempt

• Provide first-level technical support to end-users, resolving hardware and software issues promptly and efficiently with contractors' direction. Dispatches to any company location in the twin cities as needed to help solve issues.
• Assist users with login, password resets, and access issues.
• Ensures all employees complete annual IT compliance training. Report to manager employee status of completion.
• Collaborate with department heads to assess software needs and recommend solutions.
• Educate employees on best practices for data security and privacy.
• Meeting contractors on-site at office locations to serve as in-person communication support for repairs.
• Takes care of additional administrative duties as needed

• Order miscellaneous tech equipment at the direction of HR and management: computers, mice, keyboards, monitors, etc.
• Establish standard tech orders for new employees and make sure they are on time for new employees' start dates.
• Install, configure, and maintain computer hardware, peripherals, and software applications.
• Maintains inventory of all tech equipment in a secure location.
• Ensure the stock level of spare computers and other tech items is maintained.
• Completes cost reduction projects to reduce annual spend on software, hardware, etc

• Monitor network performance, troubleshoot connectivity issues, and ensure network security
• Support remote access and VPN solutions for remote employees.
• Manage software licenses, installations, and updates.
• Implement and enforce security measures, including antivirus software, firewalls, and data encryption.
• Conduct regular data backups and disaster recovery planning.

• Meet weekly with Brave North and facilitate the completion of any outstanding tech action items.
• Collaborate with vendors and service providers for equipment repairs and replacements.
• Facilitates IT growth as the organization grows and the amount of strategic partnerships increases.

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

• High school diploma required. Associate's degree or more preferred.
• 2+ Years experience in IT and administrative support.
• Must thoroughly understand current computer systems technology and software.
• Skills in assisting and communicating efficiently and effectively with others.
• Ability to act independently on routine tasks and assignments.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets. This role must be able to remain in a stationary position 50% of the time. Must be able to lift 50 lbs on occasion.

Canopy is a values-based mental health organization committed to centering Black, Indigenous, People of Color (BIPOC) and other historically marginalized and underrepresented communities. We are composed of two sister organizations: (1) Canopy Mental Health & Consulting, and (2) Canopy Roots. The Contract Consultant will work with both organizations.

Canopy Mental Health & Consulting (MHC) provides high-quality outpatient psychotherapy and psychiatric…