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Director of Tech Customer Care & AI-Enabled

Job in Minneapolis, Hennepin County, Minnesota, 55400, USA
Listing for: HHAeXchange
Full Time position
Listed on 2026-10-21
Job specializations:
  • IT/Tech
    Change Management, AI Business & Operations
Salary/Wage Range or Industry Benchmark: 155000 - 170000 USD Yearly USD 155000.00 170000.00 YEAR
Job Description & How to Apply Below
Position: Director of Tech Customer Care & AI-Enabled Support

HHAeXchange in Bloomington, MN seeks a Director to lead the Tier 1 Technical Customer Care organization, directing a high-volume contact center and ensuring exceptional customer experience through operational excellence and cross-functional alignment.

The role requires 10+ years in leadership within healthcare tech or regulated industries, 5+ years managing SaaS support teams, and experience with Salesforce Service Cloud and Jira.

We would love to welcome a new Director of Tech Customer Care & AI-Enabled Support to our organisation in Minneapolis, MN, United States.

This position is for the Director of Tech Customer Care & AI-Enabled Support role at HHAeXchange.

We are seeking a motivated Director of Tech Customer Care & AI-Enabled Support to join HHAeXchange in Minneapolis, MN, United States.

Consider building your career as a Director of Tech Customer Care & AI-Enabled Support at HHAeXchange.

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