Engineering Manager- Cloud Operations- Fedramp

The application window is expected to close on: 12/30/2026

This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Meet the Team The Webex Contact Center FedRAMP team builds and operates secure, reliable cloud services for U.S. government customers. We partner closely with application engineering, security, compliance, and infrastructure teams to support the Webex for Government environment and deliver services that meet strict availability and control requirements. The team is made up of cloud operations, platform, and security-minded engineers who thrive in a highly regulated, high-visibility environment.

What’s exciting about this team is the opportunity to improve reliability and automation at scale while helping power mission-critical services for government users.

Your Impact As a Manager of Cloud Operations Engineering, you will lead a team of Cloud Engineers, Dev Ops, Infrastructure Operations Engineers and Systems Administrators, helping them grow while building a culture focused on reliability and continuous improvement. You'll support your team through day-to-day challenges, mentor them in infrastructure technologies and best practices, and help them develop their careers.

You'll oversee the operations and maintenance of cloud-based, hybrid, and data centre infrastructure, working with your team to troubleshoot issues, optimize performance, and keep systems running smoothly. You'll collaborate across the organization with platform, security, and application teams to solve complex infrastructure problems and align on priorities.

On the engineering side, you'll champion automation and infrastructure-as-code practices to reduce manual operational work, help streamline deployment and operational workflows, and support your team in adopting modern Dev Ops and cloud operations best practices. You'll also help establish clear communication during incidents and work with stakeholders to keep everyone informed on system status and technical updates.

Minimum Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or related field plus 8 years of relevant experience in cloud operations or Dev Ops engineering, with 3+ years in a team lead or supervisory role, OR Master's degree plus 6 years of experience with 2+ year in a leadership capacity2+ years of experience leading/supervising technical teams (e.g., cloud operations, Dev Ops, SRE, infrastructure operations) including mentoring and performance management.

Experience operating production cloud/hybrid environments and leading incident response, root-cause analysis, and corrective actions in a 24x7 setting.

Experience with automation and infrastructure-as-code for infrastructure deployments and operational workflows (e.g., Terraform or comparable tooling).Experience working with security/compliance to support FedRAMP and/or NIST 800-53 and/or SOC 2-aligned environments.

Preferred Qualifications Experience directly leading multidisciplinary cloud teams (e.g., cloud infrastructure, Dev Ops, platform, or SRE specialists), including mentoring and performance management.

Experience operating AWS infrastructure including Kubernetes, CI/CD pipelines, and infrastructure-as-code solutions.

Hands-on automation tooling experience with Terraform, Jenkins, Git, Python, shell scripting, or comparable technologies.

Knowledge of FedRAMP continuous monitoring and related security/compliance practices, including vulnerability remediation, audit evidence, incident reporting, and maintaining an authorized system boundary.

Experience owning operational readiness and high-severity processes, including on-call rotation management (e.g., Pager Duty), and defining…