Field Engineer

Launched in 2019, Latitude.sh provides automated, global Bare Metal infrastructure with cloud-like flexibility. Recently acquired by Megaport
, we are now integrating high-performance compute with world-class connectivity to power the next generation of AI and enterprise workloads at scale.

The Datacenter Operations team  keeps the physical infrastructure behind our bare-metal cloud running: servers, racks, power, cabling and structured connectivity across our global data center footprint. A fast-growing part of that footprint is high-density GPU infrastructure: multi-GPU AI servers (8x SXM-class NVIDIA platforms) drawing well above typical enterprise rack densities, with demanding power, cooling and cabling requirements. These systems run production AI workloads for our customers, so precision, uptime and hardware discipline are non-negotiable.

We are looking for a Field Engineer to act directly on this physical infrastructure. This is a hands-on role: you will deploy, maintain, troubleshoot and repair GPU servers and their supporting infrastructure, travel between data centers in your region, and act as the on-site focal point for new deployments, including overseeing remote hands teams at partner facilities. We are hiring at a senior level;

mid-level candidates will be considered when they bring solid, demonstrable GPU server hardware experience.

• Diagnose and repair hardware failures on multi-GPU servers (SXM baseboards, GPU trays, NVLink components, PCIe risers, NICs, DIMMs, NVMe drives, PSUs, fans)
• Perform component-level replacement following vendor procedures and ESD-safe handling practices
• Run and interpret hardware diagnostics (BMC/IPMI logs, vendor diagnostic tools, GPU health checks such as nvidia-smi, DCGM and field diagnostics) to isolate faults before intervention
• Execute firmware updates (BIOS, BMC, GPU, NIC) as part of maintenance windows and break-fix workflows
• Manage the full RMA cycle: fault evidence collection, vendor ticket handling, part logistics, replacement and validation
• Validate repaired systems back to production standards (burn-in, stress tests, link and thermal checks) before customer handover

• Rack, stack and cable GPU servers and supporting equipment (switches, PDUs), respecting weight, airflow and power-density constraints of high-density racks
• Perform structured copper and fiber cabling: run, terminate, label, test and certify links (including high-speed interconnects such as 400G/NDR-class fabrics)
• Verify power distribution readiness (PDU capacity, circuit balancing, redundancy) before energizing new GPU racks
• Execute server installations and decommissions end to end, including physical audit and inventory updates
• Support the Deploy & Implementation team by confirming switch, PDU and cross-connect availability prior to activation

• Act as the on-site focal point for new GPU deployments in your region
• Plan, brief and oversee remote hands teams at partner facilities: define work scopes, validate execution quality and sign off on completed work
• Ensure deployment work follows Latitude.sh standards for cabling, labeling, documentation and safety
• Report deployment progress, blockers and quality issues to Datacenter Operations leadership and coordinate corrective actions

• Respond to physical infrastructure incidents within agreed SLAs, including on-call escalations
• Maintain accurate, up-to-date documentation: rack elevations, cabling maps, asset inventory, maintenance records and runbooks
• Perform preventive maintenance and inspection routines on servers and rack-level infrastructure
• Follow and improve change management procedures for all physical interventions in production environments
• Collaborate with Network Operations, Deploy & Implementation and Electrical teams on cross-functional activities

• Advanced English communication skills (C1 level or higher), both written and spoken
• Proven hands-on experience with datacenter server hardware: installation, troubleshooting, component replacement and validation; we value demonstrated skill over years of experience;
  Solid knowledge of GPU server platforms and architecture, including:
  • SXM/HGX baseboard systems (e.g. NVIDIA H100/B-series class platforms) and PCIe GPU servers
  • GPU interconnects: NVLink/NVSwitch, PCIe topologies
  • High-power server design: multi-PSU…