Business Analyst - IV

Qualifications

Are you a strong communicator with a deep understanding of business processes and cloud technologies? Our Technology Division is seeking a Business Systems Analyst with experience working closely with stakeholders, monitoring system performance, and resolving incidents. The ideal candidate will blend technical knowledge with business insight to help us respond to evolving technologies and business needs. You will be part of a team of Dev Ops engineers and other business systems analysts working to ensure operational excellence for mission critical applications.

To be considered for this position, applicants must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency.

• Formulate and define computer systems' scope and objectives through research and analysis of the department's business systems and industry requirements.
• Analyze business and user needs, document requirements, and revise existing systems and software as necessary to support the business environment.
• Provide intermediate technical or production support and conducts maintenance and installation of software programs, computer systems and/or enhancements.
• Plan, coordinate and conduct related software, system and end-user testing.
• Troubleshoot moderately complex technical problems and issues.
• Respond to requests for information, including developing moderately complex ad‑hoc reports and queries in databases and/or management information systems.
• Provide analytic support to department management for business planning and decision‑making.
• Develop and revise procedures, define processes, and provide training for users and staff.
• Serve as a liaison and coordinate business application enhancements and/or software update with Department, Bank, FRS, and/or federal agency staff.
• Serve as a primary contact for resolving user support issues to ensure efficient operations.
• Participate in department and FRS information systems and related projects.

• Bachelor's degree in Business, Computer Science, or related field AND eight (8) years of analytic experience in an information technology environment.
• Master's degree in Business, Computer Science, or related field AND six (6) years of analytic experience in an information technology environment.

• Deep understanding of cloud‑native technologies and Dev Ops tools, ensuring effective system integration and operation.
• Exceptional ability to troubleshoot and resolve complex issues in a high‑pressure environment, maintaining system reliability.
• Skill at working with cross‑functional teams, facilitating clear communication between developers, operations staff, and stakeholders.
• Experience in real‑time monitoring and optimization of cloud resources to enhance system efficiency and reduce costs.
• Vigilant in enforcing security best practices and regulatory compliance within cloud infrastructure.

The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are expected to be in the office 1 day per week for meetings and team collaboration, unless directed otherwise by your supervisor.

Assignment up to two years. Hybrid - 1 day a week onsite.