Sr Business Functional Consultant, Transformation; Customer Data Sr. Analyst

Xcel Energy(NASDAQ:XEL) is a leading energy provider and Fortune 500company,dedicated toserving millions of electricity andnaturalgascustomersacross eight states:

Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota,New Mexicoand Texas.

We make energy work better forourcustomers, helping them thrive every day. That means always raising the bar-delivering better service and providing more reliable, resilient,and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond.

Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.

Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

The Sr Business Functional Consultant, Transformation (Customer Data Sr. Analyst) produces the analysis that underpins report rationalization, metric definition and readiness decisions for the Customer Core (CIS) transformation. Operating with independence, the role validates rebuilt reports and data products against governed definitions, analyzes legacy report usage, and translates business questions into KPIs and insights.

Drawing on existing relationships with Customer business partners, the role assesses upstream and downstream impacts of metric and data changes and drives readiness activities that promote sustainable adoption of trusted customer data. The role works closely with the Customer Data Product Owner on the business and IT areas and continues after go-live as the customer domain’s analytics capability matures towards a more data product centric environment that enables self-service.

• Serve as a trusted advisor for Customer business teams by providing advanced analysis of customer, billing, finance and usage data across many business processes.
• Lead analysis supporting report rationalization, covering usage, consumers and business criticality of legacy customer reports, to inform disposition decisions by the Customer Data Product Owner.
• Define and validate KPIs and metric logic with business owners, documenting definitions for governance approval.
• Validate rebuilt reports and data products against legacy outputs and governed definitions before business acceptance; identify, explain and resolve variances.
• Co-Lead business functional testing of reports during integrated test cycles and mock conversions and partner with the training team on report user guidance.
• Collaborate across Customer business areas to answer ad hoc analytical questions and ensure consistent use of customer metrics.
• Champion continuous improvement by routing data quality issues found in analysis to the Data Quality Lead and data stewards.
• Define functional performance metrics, reporting needs and post-implementation success criteria for customer data products.

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem-solving skills.
• 5+ years in operations, business process improvement or service delivery

• Utility customer, billing, usage or call center data experience.
• Experience validating reports or data during a system conversion.
• Exposure to SAP S/4
  
  HANA or SAP…