Desktop Support Specialist

• Ensure all new hardware imaging is completed
• Serve as the technical escalation point for hardware-related issues
• 2-4 years of experience in IT Desktop Support

The IT Hardware Specialist assists with managing the lifecycle, provisioning, logistics, and deployment of all company-issued end-user hardware, including laptops, iPads, and mobile devices. This role serves as the central hub for device imaging and managing shipping logistics.

Additionally, this position serves as a Tier 2/3 hardware escalation point for break-fix support.

This role is on-site at our Minneapolis office, Monday through Friday, 8 AM to 4:30 PM (40 hours/week)

• Deployment & Logistics Management
  • Device Setup: Ensure all new hardware imaging is completed, quality-tested, and shipped timely to team members.
  • Shipping & Tracking: Actively track incoming and outgoing shipments, provide tracking details to end-users, and resolve shipment exceptions or delays.
  • Asset Reclamation: Coordinate the retrieval of hardware from departing team members, ensuring return shipping labels/boxes are sent out and assets are recovered promptly.
  • Tier 2/3 Break-Fix Support: Serve as the technical escalation point for hardware-related issues, collaborating with manufacturers to coordinate warranty repairs and motherboard, screen, or battery replacements.
• Asset Administration Support
  • Inventory Control: Assist the primary Asset Administrator in maintaining an accurate, up-to-the-minute database of all hardware assets (laptops, tablets, phones, peripherals).
  • Ordering & Lifecycle Planning: Collaborate with the Asset Administrator to place hardware orders for new hires and coordinate schedule-based hardware refreshes/lifecycle replacements.
  • Receiving & Staging: Receive bulk hardware shipments, verify packing slips, document serial numbers, and stage equipment in the local IT storage space.

• Education/
  
  Experience:
  
  2-4 years of experience in IT Desktop Support, Endpoint Engineering, or IT Logistics Management.
• Operating Systems: High proficiency in Windows 10/11, iOS/iPadOS
• Deployment Tools: Experience working with modern provisioning methodologies (e.g., Microsoft Intune/MEM, Apple Business Manager, Jamf).
• Specialized Hardware: Familiarity with high-performance workstations (CAD/Revit machines, Boxx hardware) and GPU driver management.
• Physical Capability: Ability to lift up to 40 lbs. regularly (unboxing, shelving, and shipping heavy server or workstation equipment).