Reliability Engineer - Veza

Position: Staff Reliability Engineer - Veza
Company Description Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data.

Veza's Access Graph platform maps an organization's entire identity ecosystem  across users, groups, roles, policies, permissions, and resources  providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications.

With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the Service Now family, with the acquisition closing in March 2026.The combination brings together Veza's AI-native Access Graph with Service Now's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents.

For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

Job Description We are seeking an exceptional Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake.

We are building the next generation identity security platform for the multi-cloud era - will you join us?

You will:

Strategic Leadership & Technical Execution Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy

Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines

Architect and deploy solutions for Cloud Prem and SaaS customers at scale

Drive technical innovation and establish SRE best practices across the organization

Respond to critical incidents, lead root cause analysis, and implement long-term resolutions

Develop automation solutions to streamline operations and reduce manual workload

Participate in on-call rotation and ensure effective incident handoff and documentation

Cross-Functional Collaboration & Communication Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives

Communicate complex technical concepts effectively to technical and non-technical audiences, including executives

Influence technical decisions across teams through thought leadership and demonstrated expertise

Build consensus and drive adoption of new tools, processes, and architectural patterns

Customer-Facing Technical Leadership Provide tier 2/3 technical support to enterprise customers for complex troubleshooting

Work directly with customer technical teams to resolve deployment, configuration, and integration challenges

Conduct technical onboarding and provide expert guidance on platform architecture and best practices

Create customer-facing documentation, troubleshooting guides, and run-books

Lead customer calls and technical discussions as a trusted advisor

Team Development Mentor SRE and engineering team members, elevating technical capabilities

Foster a culture of reliability, operational excellence, and continuous improvement

Qualifications

Required Experience BS degree in Computer Science or related field (or equivalent practical experience)7+ years in Site Reliability Engineering, Dev Ops, or Infrastructure Engineering Proven track record leading large-scale, cross-team infrastructure projects from conception to production

Demonstrated ability to work autonomously on ambiguous projects with tight deadlines

Technical Expertise5+ years with AWS (VPC, EC2, RDS, EKS, Cloud Formation) and cloud automation

Expert-level experience with Kubernetes, Helm, Linux, and Terraform Strong experience with Git Ops model, distributed version control, and CI/CD pipelines

Proficiency with monitoring tools (Prometheus, Grafana, Data Dog)
Strong programming/scripting skills (Python, Go, Bash) for automation

Deep…