Manager-Technology Delivery

We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.

Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Provide technical expertise and leadership to a team dedicated to hardware/software/network technologies design and build activities (may be comprised of internal and/or vendor/contractor resources). Ensure activities are completed, validated, align with architectural objectives and requirements, and successfully deploy into the production environment. Provide mentorship to team ensuring optimization of designs/solutions. Champion standard processes and procedures. Provide troubleshooting for development and test environment issues.

• Provide technical expertise and leadership to a team of highly technical employees.
• Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management.
• Foster a collaborative, success-oriented team environment where resources are empowered and accountable.
• Provide work direction, delegation, and prioritization to team.
• Ensure compliance with company's policies, processes and procedures.
• Work in partnership with leadership and team members (vendors/contractors and direct reports as applicable) to deliver robust technical solutions, ensuring that service level commitments and project time lines are maintained.
• Ensure successful project design, configuration, performance, implementation and outstanding service delivery.
• Oversee the technical correctness and completeness of artifacts/documentation associated with engineering designs; pro-actively identify and resolve issues/problems.
• Verify that build activities are complete per the approved engineering diagrams.
• Redirect build activities as necessary.
• Oversee the hand-off of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies.
• Influence the continuous improvement of processes, policies and best practices to optimize performance and availability of technologies.
• Drive and develop consistent technical build, implementation and support processes.
• Verify designs are validated and adhere to defined standards.
• Ensure ongoing improvements align with standard process/service management principles and technology Systems Development Life Cycle (SDLC) methods.
• Evaluate, troubleshoot and participate in root-cause analysis of development and test environment issues within technical area of expertise.
• Once corrective action is identified, lead respective team to implement changes/improvements in designs/builds as necessary to prevent recurrence.
• Define, track and measure overall department performance and metrics.
• Complete and distribute reports, models, status updates, statistics, etc., to technology leadership as required.
• Provide proper escalation to leadership for issues/problems as necessary.
• Participate in the organization's strategic and financial planning process.
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business.
• Effectively present the value proposition of business appropriate emerging technologies to technology leadership.

• Bachelors degree in Computer Science, Engineering, related field, or equivalent relevant work experience.
• 5+ years of experience of progressive scope/impact/responsibility (including both hands-on and leadership roles) working with technologies.
• Proven track record for delivering varying initiatives and driving execution.
• Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.
• Demonstrated reasoning and troubleshooting skills.

• Proven ability to communicate and articulate technical…