IT Helpdesk Tech III

Position: IT Helpdesk Technician III

Department: IT

Location:
Eden Prairie, MN

WHO WE ARE:

Endologix LLC operates as a subsidiary of Rhevera Medical Holdings, LLC, a global medical device company focused on preserving and restoring the blood flow patients depend on. Our innovative vascular portfolio spans aortic repair, peripheral arterial disease, and thrombectomy, including the ALTO® Abdominal Stent Graft System, AFX®2 Endovascular AAA System, DETOUR™ System, and Pounce™ Thrombectomy System.

At Rhevera Medical, innovation is more than what we create. It’s how we think, collaborate, and move patient care forward. We’re building a mission-driven culture where your ideas matter, your growth is supported, and your work can make a meaningful difference.

Our Core Values
guide the choices we make and the way we work, because our customers and patients depend on us:

• Patient Outcomes Drive Us:We improve lives with every advancement we deliver.
• Integrity Defines Us:We do what’s right, stay transparent, prioritize quality, and own our actions.
• Innovation Advances Us:We stay curious, adaptable, and push boundaries.
• Boldness Propels Us:We take smart risks and are unafraid in our pursuit of excellence.
• Collaboration Unites Us:We partner across teams and with physicians to drive exceptional results.

Ready to bring your ideas, experience, and passion to work that matters? Join us and help shape what’s next in vascular care.

Employment with Endologix LLC:
Candidates applying for this position are applying for employment with Endologix LLC, which operates as Rhevera Medical company. Candidates for this role will not be employed, or jointly employed, by Rhevera Medical Holdings, LLC.

ABOUT THE ROLE:

The temporary IT Helpdesk Technician III is the primary on-site IT resource for the Eden Prairie, Minnesota site, which includes office space, an R&D lab, and a customer training center. The role resolves desktop, application, and site technology issues for on-site and remote employees, supports site infrastructure as the hands‑on partner to the central IT team, and follows defined processes to ensure work is completed consistently and efficiently in a regulated environment.

WHAT YOU'LL DO:

End-user support

• Provide hands‑on resolution of technical and application issues with general direction from management.
• Install, configure, support, and maintain Windows and macOS devices, including Intune and Autopilot enrollment.
• Configure and support mobile devices (iOS, iPadOS, Android) through Microsoft Intune; work with mobile carriers to resolve end‑user issues.
• Maintain user accounts and group memberships in Active Directory, Entra , and Microsoft 365.
• Support remote access and security clients, including Cisco Any Connect and Zscaler Client Connector.
• Support Microsoft Teams, Teams Phone or Webex Calling, and collaboration hardware.
• Log, track, and resolve all issues in the IT ticketing system (Manage Engine Service Desk Plus) within SLA; monitor and assign open tickets as required.

Site technology (Minnesota)

• Serve as on‑site IT lead for the Eden Prairie site and primary IT contact for local leadership and Facilities.
• Provide priority, white‑glove support to senior leadership based at or visiting the site, including meeting and presentation readiness.
• Support conference rooms, Microsoft Teams Rooms, town hall audio/video, and customer training center events, including setup before events.
• Support hot‑desking work spaces, docking stations, and desk booking.
• Provide on‑site hands‑on support for network equipment, wireless access points, and circuits under the direction of the IT Systems team (racking, patching, power cycling, cabling checks, vendor escort).
• Provide first‑line support for badge access and security…