Manager, Client Integration Support

Minneapolis, MN, US

The Manager, Client Integration Support is responsible for leading the Client Integration Support function for RxCompass, including direct oversight of the Account Coordinator team. This role ensures clients receive structured, consistent support throughout implementation, go-live, and the early lifecycle of the RxCompass program. The Manager is responsible for establishing and maintaining processes that provide visibility into member progression, program performance, client requests, open issues, and key milestones.

This role partners closely with Business Integration, Implementation, Client Experience, Operations, Analytics, and vendor partners to ensure strong coordination, timely issue resolution, and a successful transition from implementation into ongoing program operations. The Manager, Client Integration Support is accountable for team performance, client support standards, reporting consistency, escalation management, cross-functional coordination, and continuous improvement of the early client lifecycle experience.

Additional responsibilities include, but are not limited to, the following

• Provides direct leadership and oversight of the Account Coordinator team.
• Establishes priorities, workflows, service standards, and performance expectations.
• Provides ongoing coaching, development, and support to team members.
• Manages workload distribution and coverage across client implementations.
• Promotes accountability, responsiveness, consistency, and strong client service.

• Oversees client support throughout implementation, go-live, and early post-go-live stabilization.
• Maintains a structured 30-, 60-, and 90-day post-go-live support model.
• Ensures client requests, deliverables, timelines, open issues, and action items are tracked through resolution.
• Ensures effective handoffs between Business Integration, Operations, Client Experience, and other stakeholders.
• Identifies barriers affecting successful client integration and drives appropriate escalation and resolution

• Oversee reporting provides visibility into member progression and early program performance.
• Ensures appropriate tracking of key milestones, including opportunity identification, outreach and engagement, potential savings, enrollment, prior authorization activity, transition‑of‑care or bridge‑fill needs, shipping status, and transition to maintenance.
• Ensures reporting and 30-, 60-, and 90-day program summaries are accurate, consistent, and timely.
• Identifies trends, risks, and barriers requiring additional action or leadership visibility

• Partners with Business Integration, Implementation, Client Experience, Operations, Analytics, and vendor partners to support successful client integration.
• Serves as an escalation point for client and member-level issues during the implementation and early lifecycle
• Drives ownership and follow-through on issues affecting client experience, member progression, or program performance.
• Ensures appropriate visibility into significant risks, dependencies, and unresolved items.

• Develops and maintains standardized workflows, documentation, tracking tools, and processes for Client Integration Support.
• Identifies opportunities to improve client onboarding, reporting, and implementation‑to‑operations handoffs.
• Identifies recurring client or operational barriers and works cross‑functionally to address root causes.
• Supports scalable processes as the RxCompass client base continues to grow.

• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
• Abide by all obligations under…