Senior Casualty Claims Representative

Who are we?

Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Senior Casualty Claims Representative to join our team. Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving policyholders' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we have always defined success as a measure of the relationships we’ve built over time.

In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Senior Casualty Claims Representative to join our team!

The individual in this role will have the opportunity to investigate, evaluate, negotiate, and resolve multi-line insurance claims as assigned.

• Handles moderate to high complexity claims within settlement authority.
• Ensures customer service excellence.
• Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claims resolution, and recognizes claim file exposures and escalates appropriately.
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience.
• Maintains appropriate reports to ensure the status of claims is clearly documented.
• Provides direction to outside resources.
• Acts as a resource to other members of the team.
• Makes well-reasoned recommendations to management on claim plan of action.
• Recognizes problems or situations that are new or without clear precedent and makes recommendations to solve problems.
• Finds solutions using a systematic, multi-step approach.
• Primarily responsible for developing improvements and innovations to enhance performance.
• Conducts regular contact with customers (insureds, claimants, agents) as well as regular contact with employees across the organization.
• Conducts regular contact with outside vendors.
• Performs special projects and other duties as assigned.

• Strong understanding of industry practices, standards, and claims concepts.
• Prior claims experience with a strong preference for commercial lines claims experience.
• Ability to multitask and solve problems.
• Proficient oral and written communication skills.
• Bachelor’s degree or equivalent experience in lieu of degree acceptable.

• Strong negotiation and relationship-building skills.
• Analytical with ability to exercise sound business judgment.
• Good time management.
• Customer Service oriented.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Strong coverage analysis skills.
• Exceptional writing skills.

The targeted hiring range for this role is $69,615 - $95,749, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace…