Claims Administrator

Company Overview

Founded in 1952, Marsden Services is a trusted provider of facility services to clients across the United States. We deliver high-quality, professional solutions spanning janitorial, security, HVAC, calibration, emergency response, and full-service facility management.

At Marsden, our success starts with our people. We are committed to creating an environment where employees can grow, thrive, and build meaningful careers. We invest in our teams, empower development, and believe that when our people succeed, our business does too.

A career with Marsden means joining a company that values your contributions and provides the support and opportunities to help you reach your full potential.

Marsden is seeking an experienced Claims Administrator to oversee routine workers’ compensation, vehicle, property, and related claims throughout the claim lifecycle. This role helps guide effective claim outcomes through accurate documentation, timely follow-up, clear stakeholder communication, and appropriate escalation of urgent or complex matters.

The Claims Administrator serves as a key point of contact for routine claim activity and partners with internal stakeholders, claimants, adjusters, healthcare providers, and other external partners. The position also supports reporting, regulatory documentation, payment processing, return-to-work coordination, and audit preparation.

• Monitor automated claims intake and determine the appropriate course of action.
• Administer routine workers’ compensation, vehicle, property, and related claims throughout the claim lifecycle.
• Gather and verify claim details, policy information, and required documentation from reporting parties and internal stakeholders.
• Maintain complete and accurate claim files, correspondence, approvals, and system records.
• Review claim documentation, policy provisions, and supporting evidence to assess liability and exposure.
• Develop appropriate response plans and coordinate actions needed to support timely resolution.
• Document findings, decisions, and rationale clearly within the claims system.

• Serve as a primary point of contact for routine interactions with internal stakeholders, claimants, adjusters, healthcare providers, and other external partners.
• Facilitate timely communication, follow-up, payment processing, and closure activities.
• Coordinate documentation and tracking related to return-to-work, restricted-duty, and other claim-related accommodation processes.
• Escalate urgent or high-exposure claims and assist the Project & Claims Manager with adjusters, providers, and external parties as needed.
• Safeguard sensitive customer, employee, and company information with integrity and discretion.

• Assist with claim payments, invoice administration, information gathering, reserve documentation, and other assigned financial support activities.
• Prepare claim summaries, status reports, supporting documentation, and meeting materials for claim reviews, audits, and leadership discussions.
• Develop recurring claims reports, metrics, and dashboards to support monitoring, trend analysis, and decision-making.
• Conduct data analysis and generate reports based on business needs.
• Maintain timely and accurate OSHA records and required claims-related documentation.
• Support regulatory reporting, documentation management, and audit preparation activities.
• Maintain an understanding of Marsden’s business lines and the types of work performed across the organization.

The role includes extended periods of desk or computer work, intermittent…