Customer Service Engineer - Minneapolis, MN

Position: Customer Service Engineer 2 - Minneapolis, MN
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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.*
* • Service Area – Minneapolis, MN***
* • Shift Requirements after onboarding/training for this role:  (2nd shift, M-F, (1PM – 10PM)
**** This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 2 you will be responsible for**:
* You will be servicing MR Equipment in the Minneapolis, MN area. Customer Service Engineer Level can be adjusted based on prior experience.
* You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites.
* You are the "Face of Siemens" to the customer.
* You support the diagnostics modalities initially, with potential to cross train into other modalities in the future.
* You are flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required.  Advanced notice will be provided for any shift changes.
* You report to the Regional Service Manager at Siemens Medical Solutions.
** This position may suit you best if you are familiar with*
* ** what is below, and would like to do develop your career with Healthineers
*** You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
* You have previous experience with the desired Diagnostics Imaging Equipment
* You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties timely and accurately.
* You have a strong background working with electronics and are proficient in the use of service tools and service test equipment
* You have proficient PC skills (MS Windows & Microsoft Office 365
-Outlook, Excel, SharePoint, etc.)
** Required skills to have for the success of this role
*** Minimum high school diploma; technical Associates Degree or equivalent preferred.
* Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
* Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
* Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
* 2-3 years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
* Valid driver's license, ability to drive independently day and night, and good driving record required

* Physical Requirements:

Lifting 50 lbs regularly [floor to above waist/head], and often over 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

The pay range for this position is **$$62,200.00 - $$85,525.00
** annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is (5%) of base pay.  Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.
Details regarding our benefits can be found here: **.
** This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.
** Equal Employment Opportunity Statement
** Siemens…