Sales Comfort And Hvac Operations Manager

Position Summary
:

TCL North America is seeking a Home Comfort and HVAC Operations Manager to support operational execution, supply planning, inventory management, and process improvement across TCL's Comfort & HVAC business and its HVAC and Retail AC distribution channels. This role is responsible for coordinating end-to-end business operations, managing Production, Sales, and Inventory (PSI) planning, supporting order fulfillment, maintaining accurate customer and system data, and improving operational processes to ensure alignment with business objectives, customer requirements, service levels, and cost targets.

The ideal candidate brings strong supply chain and operational experience, a solid understanding of demand planning and inventory management, and a demonstrated ability to coordinate complex workflows across multiple functions. This individual will work closely with Sales, Product, Finance, Logistics, Supply Chain, Customer Service, and global factory teams to support accurate forecasting, effective inventory flow, timely order execution, and operational performance.

Reporting to the GM, Comfort & HVAC, the Manager will serve as a key operational partner, driving process consistency, cross-functional coordination, and continuous improvement in a fast-paced, seasonal business environment.

Duties may include but are not limited to
:

S&OP, PSI & Demand Planning

• S&OP Coordination:
  Coordinate Sales and Operations Planning (S&OP) across Comfort & HVAC categories, aligning sales forecasts, production schedules, supply plans, and inventory targets.
• PSI Management:
  Maintain Production, Sales, and Inventory (PSI) plans and reports to provide visibility into demand, supply availability, and projected inventory positions.
• Forecast Planning:
  Consolidate monthly and quarterly sales forecasts, validate assumptions, identify variances, and coordinate adjustments with Sales, Supply Chain, Finance, Product, and global factory teams.
• Supply Planning &
  
  Risk Management:
  
  Assess demand changes, production constraints, and supply gaps; coordinate mitigation plans and elevate risks affecting inventory availability, customer commitments, or business performance.
• Planning Process Improvement:
  Improve forecasting accuracy, PSI reporting, and coordination across commercial, supply chain, and factory teams.

Inventory Management & Supply Chain Coordination

• Inventory Optimization:
  Monitor inventory across distribution channels and warehouses to maintain service levels while minimizing excess, aging, and obsolete inventory and improving inventory turns and working capital efficiency.
• Production & Factory Coordination:
  Partner with global factory teams to track production schedules, supply commitments, product availability, and inbound shipments, proactively addressing potential delays.
• Inventory Allocation & Replenishment:
  Evaluate inventory against sales demand, customer orders, and target stock levels to support replenishment, allocation decisions, and stockout prevention.
• Product Lifecycle Transitions:
  Coordinate inventory planning for new product introductions, assortment changes, product transitions, and end-of-life activities to minimize disruption and inventory exposure.
• Cross-Functional Supply Alignment:
  Collaborate with Sales, Logistics, Supply Chain, and global manufacturing partners to resolve supply constraints and adjust operational plans to changing business needs.

Order Management & Fulfillment Execution

• End-to-End Order Management:
  Coordinate order processing from receipt through shipment, ensuring accuracy, timely fulfillment, and alignment with customer requirements.
• Fulfillment Coordination:
  Partner with Logistics, warehouse teams, Supply Chain, Sales, and Customer Service to monitor order status, coordinate shipments, and resolve order discrepancies, product availability issues, and delivery delays.
• Customer Service & Issue Resolution:
  Address customer order inquiries and fulfillment issues through timely communication, cross-functional coordination, and structured follow-up.
• Service Level Management:
  Monitor fulfillment performance against customer commitments, identify service risks, and implement corrective actions to improve order accuracy and on-time delivery.
• Operational Efficiency & Cost Control:
  Identify opportunities to reduce processing errors, streamline workflows, and balance customer service requirements with margin and operational cost objectives.

Operational Reporting, Performance & Business Analysis

• KPI Monitoring:
  Track and…