Senior Property Manager; Minneapolis

Organization Background

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For nearly 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of more than 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more n.org.

We are seeking an experienced property management professional with exceptional leadership, business and financial management, planning/problem solving and customer services skills to join our team! The Senior Property Manager is responsible for leading the overall management and maintenance of Aeon's 202-unit scattered site affordable apartment community in Minneapolis, MN, The Minneapolis 220. The Senior Property Manager will ensure that the property is well-maintained, residents are supported, and all aspects of the property run efficiently.

This role involves supervising on-site staff, coordinating maintenance and repair activities, managing budgets, and ensuring compliance with safety and affordable housing regulations. The Senior Property Manager acts as the on-site leader, and ensures the building is a maintained, clean, and welcoming place for residents and guests. The Senior Property Manager reports directly to the Portfolio Director.

• Support the training, development and ability for on-site staff to be effective in their roles through ongoing training, mentoring and working through performance matters in an effective and timely manner.
• Perform timely and informative annual reviews for each direct report.
• Ensure growth of the team by offering them the opportunity to attend various seminars and classes and actively participate and engage in growth opportunities as well.
• Use delegation skills to effectively manage time.
• Train and verify training of direct reports while holding them accountable to follow Aeon's policies and procedures.
• Act as a mentor for less experienced Site Managers and Assistant Site Managers.
• Partner with Aeon's Talent Acquisition team to ensure effective and equitable recruitment and hiring, to build an on-site team that is able to deliver on Aeon's promises to our residents and community.

• Support the development of annual operating budgets for assigned properties.
• Create monthly financial variance reports.
• Support annual capital expenditure projections to protect and maximize assets.
• Effectively monitor and collect on property receivables.
• Control expenses and optimize property profitability by managing to the annual budget.

• Responsible for the maintenance and upkeep of the physical asset by effectively guiding the maintenance and cleaning team.
• Consistently monitor and follow up on timely and accurate completion of resident and common area work orders.
• Inspect property and take action if hazardous or potential liability situations exist.
• Continually monitor vendor invoices and performance.
• Inspect apartment home turns to verify that units are ready for occupancy.
• Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA.

• Meet property occupancy goals as set by the budget/organization.
• Work in partnership with the Marketing Department and marketing/advertising service providers.
• Lead the full leasing process including managing the waitlist process (where applicable), complete showings, accept and process applications and complete all move-in tasks.
• Maintain resident retention by completing lease renewals/recertifications.

• Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files.
• Prepare for and successfully execute property inspections with monitoring agencies.
• Assist the Compliance team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies.

• Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment.
• Work with other Aeon team members and outside parties to help Aeon residents maintain housing stability and to support them in making a Home.
• Lead and guide customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members,…