Assistant Manager - Mall of America

Position

Assistant Manager

40 Weekly

Ever wondered what it’s like behind the bubbles? #lush careers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years – keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair‑trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount on all products
• An unconventional retail structure to support your entrepreneurial spirit
• Opportunities for growth as we promote from within

As Assistant Manager, you bring Lush’s Leadership Practices into all business interactions with customers, staff and operations:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second‑in‑command, the ASM will pick up Manager duties to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

• Customer Service: collaborate with your team to exceed daily sales goals and ensure a unique, inclusive customer experience.
• Building the Brand: educate customers and staff on our values and positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Product Passion: deepen your product knowledge and make informed recommendations.
• Driving Sales: demonstrate strong business acumen, understand metrics, budgets and reports, and impact them through behaviors on the floor.

• Lead Fearlessly: support your team on the sales floor, answer questions, remove obstacles and motivate them to meet sales goals.
• Grow Talent: own your development, seek feedback, and support the growth of your team through coaching.
• Be Real: bring your needs and feedback for your team and leaders and adapt to business needs.
• Live with
  
  Purpose:
  
  engage your team at every level to ensure they are inspired, motivated and building strong relationships.
• Recruitment & Selection: support staffing with top‑performing staff by networking, recruiting, hiring and succession planning.
• Staff Development: collaborate with your Manager to improve engagement, retention, performance, and DEIB&B practices.

• Policies & Procedures: keep your shop compliant and ensure staff practice company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication.
• Stock & Inventory: train inventory team, manage ordering and stay within budget.
• Visuals & Merchandising: support development of a clean, beautiful environment and adhere to merchandising and design standards.
• Scheduling, Time & Attendance: schedule the right staff for peak times, allocate breaks and meals, and ensure payroll accuracy.

• 1‑3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time‑management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours, including holidays, evenings and weekends

• Experience with consultation‑based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel and Microsoft Suite; adaptable to other systems
• Basic HR skills in hiring, scheduling, training and performance management
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Lush North America unequivocally supports equal‑opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health and other characteristics protected by law.

$24.52 – $24.52 USD

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on unceded territories, and we are committed to reconciliation and decolonization guided by the Truth and Reconciliation Commission of Canada.