House Manager

Department:
Audience Services

Reports To:

Front of House Manager
FLSA Classification:
Exempt
Status:
Regular, Full-time; flexible schedule requires daytime, and frequent evening and weekend availability
Direct Reports: up to 50 part-time (front-of-house) Audience Services employees
Salary Range: $50K to $54K

The Event Manager promotes the Minnesota Orchestra by managing Minnesota Orchestra and Association sponsored events and coordinating logistics and staffing for community events. Shares responsibility for daily management of the Audience Services Department with other Audience Services Managers. Shares responsibility for monitoring and maintaining high standards of customer service. Oversee patrons and Audience Services staff at events, ensuring optimal event conditions, preparation, performance and customer service.

The Event Manager participates in on-going improvement and planning for Audience Services Department by contributing and participating in bi-annual Audience Services meetings, monthly staff meetings, weekly update meetings, weekly manager meetings, daily team meetings, and strategy meetings with other staff, supervisors and managers.

We believe every employee is essential to the success of the organization and critical to accomplishing our mission to enrich, inspire and serve our community. Our working relationships are based on respect for each other as individuals, confidence in one another, and a genuine desire to actively listen and collaborate with each other. We are committed to building a diverse and inclusive organization that honors and reflects the community we serve, welcomes, and instills diversity across our organization, and nurtures an equitable and inclusive culture.

Colleagues in Audience Services strive to uphold standards of service - advocacy, efficiency and courtesy. We create a welcoming environment for guests, vendors, clients, employees and volunteers. We professionally handle incoming requests and treat colleagues and guests as individuals with warmth and respect, while providing friendly, courteous and responsible service in an efficient manner.

• Act as a primary Event Manager for Orchestra Hall events.
• Coordinate event logistics.
• Ensure event is adequately and appropriately staffed, reassigning event responsibilities as necessary.
• Ensure Event staff is adequately informed of performance conditions.
• Ensure guests are courteously and efficiently ticketed, seated and served.
• Ensure adequate emergency response is provided as necessary.
• Coordinates logistics and staffing for Minnesota Orchestra Community events.
• Plans, oversees and staffs all audience development and community events (i.e. Open Streets, Doors Open, Pride, Symphony for the Cities, MPR Day at the State Fair, etc.).
• Manages logistics, setup and strike needs for these events including materials, plan communication, and execution.
• Works with the Volunteer Services Manager to secure volunteers for events.
• Maintains a presence at these events, monitoring and evaluating visibility and effectiveness; suggesting enhancements and changes as necessary.
• Ensures smooth operation of all events through advanced planning and coordination with other Audience Services and MOA staff.
• Participates on the Event Manager team for all Minnesota Orchestra events and Association sponsored events.
• Assists Front of House Manager with the documentation and maintenance of event information, policies and procedures, front of house position descriptions, position maps and communication tools.
• Prepares Event Information report, in coordination with multiple departments, to be shared with staff for each event.
• Monitors lobby and box office digital content, point of sale marketing, brochure displays and general signage.
• Works with Marketing Coordinator and Front of House Manager to coordinate digital signage calendar, production and scheduling for Orchestra Hall.
• Works with Marketing Coordinator for material distribution (TSD, The Forum office, Orchestra Hall Lobby, Stage Door) and maintains all brochure racks.
• Distributes monthly events calendar to downtown businesses.
• Assists in the…