Club Manager

Club Manager – Com For Care  Home Care (Raleigh, NC)

Reports to:

District Manager

Status:
Full Time / Supervisor / Exempt / Non-Exempt

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Ensure a great customer service experience at all times.
• High involvement in front‑desk tasks: greeting, welcoming, tours, and member service issues.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are trained on current marketing promotions.
• Complete manager portion of onboarding in Paycom for new hires.
• Ensure the club is open and staffed during all business hours.
• Ensure compliance with all company policies and procedures.
• Order supplies and track inventory.

• Customer Service: communicate and interact with customers, coworkers and the public in a way that exceeds expectations.
• Listening: actively listen, empathize and work together to solve problems.
• Problem Solving: recognize and define problems, analyze information, consider alternatives and plan solutions.
• Diplomacy: demonstrate tact, skill and appropriate behavior in all interactions.
• Communication: maintain timely and effective communication with staff, supervisors and other departments.

• Honesty and strong work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs less than 30% of the time.

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Dollar for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on Linked In at:
Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.